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Printing Technical Specialist
Executive Directions & Pinnacle Int'l
 
Job Location: Dallas, TX
Position ObjectiveProvide onsite technical support to customers on the operation, maintenance and repairs of ink jet printing systems. This includes documenting work performed, tracking parts usage, testing, calibrating, troubleshooting, loading software updates and performing preventative maintenance at scheduled intervals.Provide onsite technical support to customers on the operation, maintenance and repairs of ink jet printing systems. Essential Job FunctionsResponsible for onsite installation, maintenance and repairs of Ink Jet Print equipment. Communicate clearly and professionally with customers to handle requests efficiently; convey technical information in an easily understood manner; exceed customer expectations regularly Identify urgent situations that require additional actions to satisfy the customers needs including escalations of technical issues; avoid customer downtime by recommending alternatives and workarounds. Understand levels of customer entitlement and able to identify fee-based professional services activities for quote and execution. Provide operator training and ongoing support. High degree of self-motivation to succeed and dedicated to self- improvement. Detailed knowledge in reading wiring diagrams, repair manuals related to digital press equipment. Actively participate in learning opportunities and completes assigned curriculum in a timely manner; applies knowledge to continuously improve the customer experience. Perform other projects and tasks as assigned. Competencies (Knowledge, Skills and Abilities)
  • High school or equivalent. Extensive service technical support knowledge (3 year minimum).
  • Strong working knowledge of industry, Production Print hardware, services and solutions offerings. Proficiency in time management and organizational discipline.
  • Networking and software knowledge is necessary.
  • Ability to analyze, interpret and communicate technical data.
  • Ability to prioritize and organize work independently, without direct supervision. Multi-tasking ability is a must.
    Ability to work different shifts if necessary.
  • Strong responsibility, self-motivated, able to work under high pressure.
  • Excellent interpersonal, communication, presentation and listening skills.
  • Industry certifications in the area of color, project and/or networking.
  • Prior offset press experience is a plus.
  • Minimal travel (approx. 5% of time)
The ideal candidate will possess 3+ years prior experience working with industrial machinery, troubleshooting repairs, maintaining mechanical production presses and bindery equipment utilizing hand tools and precision measuring instruments. Additionally, prior work experience as, for example, an Industrial Maintenance Mechanic with responsibility for the maintenance and repair of sheet fed printing presses, in the operation of an offset printing press, ability to troubleshoot failures and perform press maintenance is needed. Experience with Mitsubishi, Komori, Heidelberg, Ryobi or KBA sheet-fed presses a plus.



How To Apply:
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