Back to Home Page
Communities Industries Employers JobSeekers Advertisers PJScout Resources Recruiters About
Keywords (e.g. nurse, sales) Category State City Radius
 
Level 1 Technical Support Analyst
Unbridled Information Technologies
 
Job Location: Louisville, KY

Job Description

The IT Service Desk Analyst provides technical support to level 1 frontline calls, tickets, and alerts. Duties include hardware and software support for internal business users.

This position is responsible for resolving 75% of tickets on first contact while ensuring excellent customer service.

RESPONSIBILITIES:

  • Handle Level 1 inbound calls
  • Basic understanding of operational procedures
  • Escalate problem tickets within department guidelines when unable to resolve
  • Communicate regularly with other Service Desk Analysts, Technical Analysts, Team Leaders, Data Management personnel and Hardware Vendors
  • Basic understanding of ticketing system to open / close tickets
  • Assist with Alerts and Self- Service Incidents
  • Follow up on dispatched tickets

KNOWLEDGE AND SKILL REQUIRED:

EDUCATION:

  • Some College preferred or equivalent experience
  • Preferred A+, CCNA, or Net + Certifications

EXPERIENCE:

  • Minimum of 1 year customer service experience

SKILLS AND OTHER REQUIREMENTS:

  • Beginning organization skills
  • Beginning oral and written communication skills
  • Beginning problem solving ability
  • Beginning understanding of computer concepts (PC fundamentals, Operating systems)
  • Basic understanding of system software and hardware
  • Must be able to work mid to late shifts and some weekends as needed




How To Apply:
You will be directed to another website for application instructions.
 
See all jobs in Louisville KY
  Share this job
Share |

PJ Scout
Create Free Account

PJ Scout
 
    INDUSTRIES | COMMUNITIES | EMPLOYERS | JOB SEEKERS | CUSTOMER LOGIN
    CONTACT US | ABOUT NATIONJOB | ADVERTISERS | PRIVACY
    Electronic Recruitment since 1988. Copyright 1995-2020 NationJob, Inc. All rights reserved.
JobboardFinder - Search the best job board worldwide