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Application Support Engineer - Microsoft IIS, SQL
Barton Group
Job Location: Detroit, MI
The Barton Group is recruiting an Application Support Engineer for an innovative, fast growing European telecom / Machine to Machine company that is opening a Detroit office to support its automotive and other customers. The Company
The company is a western Europe based, leading cloud-based Machine to Machine (M2M) connectivity platform provider, focused on enabling seamless global connectivity solutions for its
Internet of Things (IoT) and enterprise customers. Their success is based on their global
connectivity, unique software applications and cloud based management platform. They
work with some of the worlds leading Fortune 100 tablet and notebook manufacturers,
the worlds top retailers, and more recently the most innovative M2M and automotive
companies in the world.
The Role
We are looking for an energetic, enthusiastic Application Support Engineer who is
committed to their work, and should be comfortable working in a fast paced, highly
flexible environment. The role will be responsible for providing excellent technical
support and customer service as part of our Level 2 support. The role reports to the US
Service Delivery Manager and is based in Detroit. Responsibilities of this role:
Coordinate with support and development teams to resolve application and
system issues
Design and maintain expertise in flow of application process and systems
related to company
Administer and resolve applications issues, provide updates and perform
root cause analysis
Supervise all alerts related to application and system procedures and provide
services pro-actively
Maintain good professional relationships with counterparts of engineering
and customer support departments
Organize and implement projects ranging from small to medium size and
provide assistance to all processes under guidance of Software Engineers
Perform root cause assessment and debug all issues on server domain, and
availability of applications
Coordinate with test department to assist in releases and deployments to
various environments and production outputs
Provide support and identify all issues and prepare appropriate
documentation all issues and solutions.
Manage all production system and recommend ways to optimize
performance and provide solution to problems and prepare reports for all
Identify and provide resolutions ranging in complexity from medium to high.
Essential Experience and Qualifications:
Knowledge and experience of administering or using Microsoft IIS
Knowledge of Database technologies (Microsoft SQL Server) and working
fluency in SQL
Ability to diagnose and address application issues
Working knowledge of IT Hardware and Software
Ability to learn and master employer-specific software
Complex problem solving
Written and verbal communication skills
Customer Focused with excellent written and verbal communication and
reporting skills
Demonstrable ability to learn technical information, processes and
applications quickly
Excellent attention to detail and the ability to multitask and work effectively
within a fast-growing organization
Demonstrated ability to be flexible and take a proactive approach to problem
solving Desired Experience and Qualifications:
Experience with cloud infrastructure (Azure)
A degree level qualification in a technical discipline such as Computer Science
or Software Engineering
Basic knowledge of programming concepts, preferable C#
Eager to learn new skills and take ownership of tasks
Demonstrated ability to work independently
Experience in building effective relationships with development teams and

How To Apply:
You will be directed to another website for application instructions.
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