Primary Purpose
Fulfills business needs by developing, writing, editing, publishing and maintaining documentation (online and print) that supports Project Management (PM) and Information Systems (IS) Service processes.
Essential Functions and Responsibilities
(Other duties may be assigned)
- Creates, updates and evolves PM and IS process templates. Writes content for process documents including Project Charter/Scope, Scope Change Requests, Business Process/Technical Requirements, and other related PM and IS processes.
- Collaborates with Business Analysts to gather pertinent line of business information. Documents business process requirements/changes and creates supporting flow charts for any process influenced by a planned implementation of business software functionality developed internally or by a vendor.
- Collaborates with Business Analysts and Application Developer to correlate business requirements and technical capabilities.
- Collaborates with the Project Manager, Business Analyst and Business Leader to gather and document testing requirements for business software functionality and correlating data about to be put into production.
- Develops and evolves an orderly and inherently accessible library of Project documentation for each Project facilitated by a Project Manager. Utilizes Universal Content Management tools to maximize organization, online access and version control.
- Sustains and updates existing documentation or other requested written materials by performing any necessary researching, writing, editing, validating and/or publishing tasks.
- Collaborates with the Project Manager to effectively prioritize documentation needs/requests.
Required:
- Bachelor’s degree in English, Communications, Journalism, Education, or related field.
- Advanced writing, editing and proofing skills with attention to clarity, grammar and detail.
- Excellent analytical, written and verbal communication skills.
- Solid command of written communication, including structure, grammar, punctuation and the ability to write to a targeted audience.
- Advanced skill level and experience utilizing word processing, presentation, spreadsheet and electronic publishing software applications such as Microsoft Word, Microsoft PowerPoint, Microsoft Excel, VISIO, Adobe Acrobat, HTML, Universal Content Management as well as screen-capture and/or graphics editors.
- Ability to collect necessary information. This may involve researching, interviewing, and an anticipation of how to apply a business software solution to a current or new business process.
Preferred:
- Three to five years or experience as a Technical Writer or Documentation Specialist, preferably with a history of generating Project Management, Application Development, Application Implementation and Technical/Business Requirements documents.
- An aptitude for Information Systems, Databases, Data Warehouse, Software Development Life Cycle and Business Intelligence concepts.
- Working knowledge of Project Management and IS Service methodologies including the Capability Maturity Model and ITIL.
- Experience with MS SharePoint and/or Adobe forms.
How to Apply:
Society Insurance
P.O. Box 1029
Fond du Lac, WI 54936-1029
Not only is Society Insurance a unique insurer, we are a unique employer! If you are looking for an exciting opportunity where you can put your carefully developed skills to work or you want to join an organization that will help you build a career, we may be just what you are looking for.
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