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Digital Search, Senior Manager
NPAworldwide Recruitment Network
NPAworldwide Recruitment Network
 
How to Apply:


Job Location: Charlotte, NC
JOB DESCRIPTION

Job #: 30059
Title: Digital Search, Senior Manager
Job Location: Charlotte, North Carolina - United States
Employment Type:
Salary: $120,000.00 - $140,000.00 - US Dollars - Yearly
Other Compensation: Bonus eligible
Employer Will Recruit From: Regional
Relocation Paid?: Yes

WHY IS THIS A GREAT OPPORTUNITY? [None Listed] JOB DESCRIPTION

IMPORTANT NOTE:

This is not a marketing, SEO or content-oriented position. This position will be responsible for deep data analysis (web analytics; AB testing) that will build the strategy and roadmap for rebuilding our search capability in a very high-SKU environment, taking down the search capability and putting up a new one seamlessly. This is a major, complex project of over a year and requires someone who has 8 yrs. exp doing this type of work and has built & lead a team for a min. of 5 yrs. The job is part of the Category Operations team (not available as a selection above.) As this person will work closely w/ IT developers providing business rules and cross-functionally w/ marketing, these categories were selected.

Digital Search, Senior Manager

  • 8 years eCommerce experience required & 3-5 yrs. team management experience
  • Ability to manage multiple projects simultaneously and work under multiple deadlines, with minimal supervision and meeting specific timelines required.
  • Strong understanding of web analytics and ability to dive deep in to data to make decisions.
  • Proven success in delivering onsite search strategies to win business required.
  • Strong cross-functional team leadership, including the ability to gain the support of key stakeholders and subject matter experts from lowest to highest levels of responsibility required.
  • eCommerce experience in search is a plus.
  • Experience with Endeca Technology is strongly preferred

DUTIES and RESPONSIBILITIES:

  • Drive the product vision and roadmap for Search, which includes the systems that process Millions of queries. Leverage competitive intelligence and internal data to uncover new opportunities and turn them into insights that align with company goals.
  • Ensure business and customer experience strategies are evaluated through business cases, translated into product roadmaps and product specifications that deliver customer benefits, meet financial goals, and ensure that systems are setup to scale.
  • Build a culture that fosters end-to-end ownership, efficient operating reviews, data driven decision-making, strong cross-functional partnerships and willingness to take controlled risks to achieve results.
  • Actively manage key business stakeholders: product reviews, performance reporting, strategy sessions, prioritization based on impact/effort, partner to support their vertical growth, articulate solutions and remove roadblocks for the team.
  • Develop and maintain strategic plans for the onsite search & product content requirements - Defining the customer search path through insights from customers and industry best practices.
  • Drive execution of the onsite search and product content strategy, including, building & implementing innovative new search and navigation features while ensuring the alignment of the product roadmap to business goals.
  • Responsible Making adjustments as necessary to improve performance and customer satisfaction.
  • Drives the implementation of online merchandising strategies and segments to align with business goals.
  • Works cross functionally with the product information, category, and marketing teams to establish direction and priorities for digital search and merchandising.
  • Evaluate, recommend and deliver highest priority content and assets to support online revenue growth.
  • Performs all duties inherent in the role of an Manager as defined in the Code of Conduct including hiring, termination, review, and development of associates.
  • Fosters the Culture in the department and throughout the company to ensure unity of purpose and fulfillment of mission
  • Participates in special projects and performs additional duties as required

EDUCATION and EXPERIENCE:

  • Bachelors degree or equivalent required, MBA preferred.
  • 8+ Years eCommerce experience required, experience in search is a plus.
  • Minimum 3-5 years of experience hiring, developing and managing a team is required
  • Strong understanding of web analytics and ability to dive deep in to data to make decisions.
  • Excellent written and oral communication skills, as well as strong interpersonal skills
  • Experience with Endeca Technology is strongly preferred

SKILLS:

  • Proven success in delivering onsite search strategies to win business required.
  • Strong ability to dive deep reviewing metrics, analyze performance, draw conclusions and recommend immediate action required.
  • Strategic thinking skills and ability to offer creative solutions required.
  • Excellent interpersonal and communication skills required.
  • Strong cross-functional team leadership, including the ability to gain the support of key stakeholders and subject matter experts from lowest to highest levels of responsibility required.
  • Ability to manage multiple projects simultaneously and work under multiple deadlines, with minimal supervision and meeting specific timelines required.

OTHER REQUIREMENTS:

  • A valid drivers license and the ability to travel up to 10% of the time is required.
QUALIFICATIONS

EDUCATION and EXPERIENCE:

IMPORTANT NOTE:

This is not a marketing, SEO or content-oriented position. This position will be responsible for deep data analysis (web analytics; AB testing) that will build the strategy and roadmap for rebuilding our search capability in a very high-SKU environment, taking down the search capability and putting up a new one seamlessly. This is a major, complex project of over a year and requires someone who has 8 yrs. exp doing this type of work and has built & lead a team for a min. of 5 yrs. The job is part of the Category Operations team (not available as a selection above.) As this person will work closely w/ IT developers providing business rules and cross-functionally w/ marketing, these categories were selected.

  • Bachelors degree or equivalent required, MBA preferred.
  • 8+ Years eCommerce experience required, experience in search is a plus.
  • Minimum 3-5 years of experience hiring, developing and managing a team is required
  • Strong understanding of web analytics and ability to dive deep in to data to make decisions.
  • Excellent written and oral communication skills, as well as strong interpersonal skills
  • Experience with Endeca Technology is strongly preferred

SKILLS:

  • Proven success in delivering onsite search strategies to win business required.
  • Strong ability to dive deep reviewing metrics, analyze performance, draw conclusions and recommend immediate action required.
  • Strategic thinking skills and ability to offer creative solutions required.
  • Excellent interpersonal and communication skills required.
  • Strong cross-functional team leadership, including the ability to gain the support of key stakeholders and subject matter experts from lowest to highest levels of responsibility required.
  • Ability to manage multiple projects simultaneously and work under multiple deadlines, with minimal supervision and meeting specific timelines required.

Education:
University - Master`s Degree




How to Apply:


 
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