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Customer Service Representative E-Commmerce
NPAworldwide Recruitment Network
NPAworldwide Recruitment Network
 
How to Apply:


Job Location: Dubuque, IA
JOB DESCRIPTION

Job #: 27477
Title: Customer Service Representative E-Commmerce
Job Location: Dubuque, Iowa - United States
Employment Type:
Salary: contact recruiter for details
Employer Will Recruit From: Local
Relocation Paid?: NO

WHY IS THIS A GREAT OPPORTUNITY?

.

JOB DESCRIPTION

Customer Service Representative

Location: Dubuque, IA
Wage: Commensurate (based on experience, education and skill set) + full benefit package

Direct Hire Opportunity

A local Dubuque hiring company is seeking Customer Service Representatives that will provide customer service (primarily via the phone and online) for incoming and outgoing communication to the customer. The best fit candidates will have a solid customer service experience and proven work history of being able to support issues and provide resolutions to a customer base. Do you generally enjoy helping others, communicating in a variety of Medias, and digging in to problem solve? This could be your next career move.

What you get to do:

  • Answers phone calls from retail stores/sales reps/consumers.
  • Responds to customer service e-mails & provides resolution to issues
  • Manages orders & requests via vendor portals.
  • Serves as the primary contact for assigned e-Commerce vendors
  • Preps/validates credit memos to be processed.
  • Works closely with sales department/sales reps to validate parts and credit requests.
  • Pickup and reply to consumer calls left on Hot Line.
  • Monthly excel spreadsheet for Repair & Allowance Report.
  • Performs data entry functions necessary to handle order changes, enters orders and retrieves order information.
  • Responds to dealer calls as needed to write or cancel dealer orders, advises on shipping information and general status on dealer orders.
  • Manages orders & requests via vendor portals.
QUALIFICATIONS

What we need from you:

  • 3+ years of solid customer focused experience required
  • Associates degree in a related field preferred, but experience will be considered
  • Experience in a service environment or parts related/technical service field
  • Ability to learn and understand the mechanical and operational requirements of construction equipment
  • Computer skills with an ability to understand and navigate complex database systems

Education:
University - Associate`s Degree/Graduate Diploma/2 Years




How to Apply:


 
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