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Customer Service Manager - Healthcare
NPAworldwide Recruitment Network
NPAworldwide Recruitment Network
 
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Job Location: Rockville, Maryland - United States
JOB DESCRIPTION

Job #: 25484
Title: Customer Service Manager - Healthcare
Job Location: Rockville, Maryland - United States
Employment Type:
Salary: $105,000.00 - $120,000.00 - US Dollars - Yearly
Other Compensation: 15% bonus
Employer Will Recruit From: Nationwide
Relocation Paid?: Yes

WHY IS THIS A GREAT OPPORTUNITY?

The Customer Service Manager will lead a team of 10 direct reports in Customer Service Department to deliver a high level of customer service and satisfaction while minimizing the total cost to service through continuous improvement of operational effectiveness, employee productivity and profitability. You will be supporting both patients directly, businesses and healthcare institutions.

JOB DESCRIPTION

Related B2B & B2C industry experience dealing with Order To Cash (OTC) with both patients and companies consuming products in North America (both US & Canada). Candidates with industry experience out of pharmaceutical, medical, Fast Moving Consumer Goods (FMCG) in food & beverage manufacturing, nutraceutical manufacturing, healthcare are desired. A leader with strong motivational skills is highly desired and its a plus if you have bilingual English/French skills.

Supervisory responsibilities:
The Customer Experience Manager has 10 direct reports: Customer Service Representatives.

QUALIFICATIONS

Minimum qualifications:

  • Bachelors degree
  • Minimum 5 years Management experience in Customer Services, preferably in the healthcare industry, pharma, nutraceutical, FMCG (fast moving consumer goods), desired
  • Experience managing Order To Cash (OTC) process
  • Bilingual English/French a plus
  • Strong people leader with team motivational skills

Education:
University - Bachelor`s Degree/3-4 Year Degree




How to Apply:


 

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