Job #: 24674
Title: On Site Technician
Job Location: New York City, New York - United States
Salary: $65,000.00 - $75,000.00 - US Dollars - Yearly
Other Compensation: Bonus Eligible
Employer Will Recruit From: Regional
Relocation Paid?: NO
WHY IS THIS A GREAT OPPORTUNITY?
My Client is an industry leader in outsourced IT solutions and services located in New York, NY and Elmwood Park, NJ. We offer a comprehensive approach to technology, designed to help businesses operate efficiently. My Client is seeking a dedicated team player to provide onsite client support for all matters including PCs, servers, network, telecommunication, and proprietary software. These duties include, but are not limited to the configuration, installation and troubleshooting of hardware and software problems and will require white-glove client facing customer service. JOB DESCRIPTION
- Providing onsite support for computers, peripherals, and user related questions.
- Ensuring customer satisfaction driving towards maximized customer service at all times.
- Adhering to all system process and procedures, including ticket entry, and generating reports on request.
- Providing user assistance as needed.
- Documenting all support work on a timely basis within the firm guidelines
- Using remote control tools to provide support to remote locations.
- Completing special projects as assigned.
- Superior written and verbal communication skills.
- Outstanding interpersonal skills with the ability to maintain a professional demeanor when handling complex user issues.
- Comfortable working under pressure and meeting deadlines
University - Bachelor`s Degree/3-4 Year Degree
How to Apply: