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Account Manager - Technology focused
RR Donnelley
RR Donnelley
Job Location: Chanhassen, MN
Job Type: Full-Time/Regular
Account Manager - Technology focused


Chanhassen, MN
ID: 47744

The Account Manager is role is heavily involved with technology and composition workflows associated with key accounts and is a significant contributor to a strong relationship between RRD and the customer. This role will guide and lead projects for the Content and Creative Services unit of RRD; including creative and executional project management.

Critical responsibilities include: developing program workflows from concept to delivery of multi-channel assets, managing workflow throughput and mastering workflow and process technologies This position requires someone who possesses excellent technical skills and a working knowledge of creative, production, marketing communications and printing processes.

Required Skills
  • Well-rounded working knowledge of creative services; including content development, page and document composition, prepress, imagery, electronic and print formats including mobile and web.
  • Demonstrates ability to read a situation and react appropriately to solve problems and issues.
  • Viewed as a trusted advisor; partners with client in a positive and constructive manner.
  • Understands and articulates client business strategies and insights and leverages this to contribute new creative and business insights that help move business forward.
  • Creates a logical structure, clear storyline, and conclusion in all written documents, is an energetic and passionate presenter.
  • Strong listening skills to digest and process and guide strategy and problem resolution.
  • Participates in the budgeting process and contributes to economic success.
  • Uses ethical business practices in dealing with customers, employees, vendors, suppliers and the community.
  • Manages and implements change to ensure continuous improvement.
  • Researches and develops workflow automation strategies and processes
  • Subject matter expert in document metadata and fluent in data driven processes
  • Take calls as needed after hours.
  • Contributes and helps design proper routing of projects through studio utilizing established review/approval processes
  • Work with customers to access and maintain image and content databases (digital asset management) ensures ease of access help with taxonomy of asset databases

Required Experience
  • Bachelor`s degree (B.A.) from a four-year college, or university or equivalent experience.
  • 2-5 years work experience in technical support or development in advertising, marketing communications or marketing services
  • Strong organizational and time management skills, with the ability to manage multiple projects simultaneously
  • Detail-oriented with strong written and verbal communication skills
  • Excellent problem-solving skills and ability to think logically
  • Ability to work effectively with a diverse group of people and adapt to rapidly changing objectives
  • Expert-level skills in advanced tagging and creating document attributes for asset and data driven composition
  • Familiarity with design software (InDesign, Framemaker) and relational databases
  • Understanding of metadata, digital asset and content management


  • Knowledge of Healthcare AEP process and content development
  • Knowledge of Workfront and Adobe AEM
  • Microsoft Office Mastery
  • Adobe Creative Suite Mastery
  • Project Management Certification
  • Project and program workflow knowledge

RRD is an EEO/AA including Vets and Disabled Employer

RR Donnelley

For challenging and rewarding career opportunities with an innovative industry leader, consider RR Donnelley. RR Donnelley provides communications and consultative business services to a who’s who of US and international clients. A FORTUNE 500 company with locations around the world, RR Donnelley produces printed and digital communications. You probably touch our products almost every day. With a reputation for excellence built over 145 years plus a portfolio of patents and breakthrough new products, RR Donnelley is building for a strong future.

We are a business-to-business company offering opportunities in a variety of disciplines. RR Donnelley is strongly committed to setting ambitious goals, rewarding performance, and providing opportunities for personal and professional growth. We offer competitive compensation and benefit packages.

RR Donnelley is an EEO/AA Employer
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