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Site Administrator (Baltimore, M-F 8am-5pm)
RR Donnelley
RR Donnelley
Job Location: Baltimore, MD
Job Type: Full-Time/Regular
Site Administrator (Baltimore, M-F 8am-5pm)


Baltimore, MD
ID: 47189

The Site Admin is responsible for overseeing all aspects of the site facility as well as office services (mailroom, reception, and reprographics) provided to the clients at a financial services company. This position reports to an RR Donnelley Regional Manager.

Principal Responsibilities

  • Coordinate site team work schedules, time off schedules, weekend and holiday coverage as well as contingent resources to facilitate timely service response.
  • Ensure all work is performed according to client specifications, meeting and exceeding expectations.
  • Effectively communicate with end users in business units at the site, in conjunction with the client Regional Manager and within RR Donnelley Global Outsourcing.
  • Apply skillful leadership, best practices, and sound judgment in all dealings with the site support services staff and with you approach to maintaining the facility.
  • Conduct physical inspection of the facility under the guidelines established by client, with a goal of maintenance and housekeeping of the facilities.
  • Oversee site facilities including partnering with regular onsite vendors as well as vendors contracted for building projects.
  • Monitor compliance with client Information and building security processes, reporting and troubleshooting as needed.
  • Cross train in all service areas and provides backup support as needed.
  • Staffs the front desk
  • Maintains a clean and aesthetically pleasing reception area
  • Greets and registers visitors
  • Answers general office inquiries and directs individual to the appropriate person
  • Receives telephone calls and assists with placement of calls
  • Guards against social engineering attempts
  • Orders office supplies and processes invoices
  • Activates temporary security cards
  • Coordinates messenger services/deliveries
  • Coordinates conference rooms and dining for meetings
  • Cleans conference rooms after client meetings
  • Enters service requests
  • Assists with record archival and retrieval
  • Ensure onsite team directs suggestions, concerns and issues to appropriate RR Donnelley resources including Site Administrator, Regional Manager, Client Services Director and Human Resources.
  • Deliver support for specialty projects as required.
  • Monitor and maintain customer and RR Donnelley policies and procedures.
  • Collaborate with the Regional Manager to ensure that all client requirements are clearly documented and communicated to the site team to ensure consistent service delivery to onsite clients.
  • Maintain hard copy and electronic filing system
  • Support staff in assigned project based work
  • Other duties as assigned including coverage for other business services functions within the site.
  • Five years of experience in office support services including, but not limited to, facilities coordination, reception, mailroom, and reprographics.
  • Microsoft Office Suite including proficiency in Word, Excel, PowerPoint and Outlook.
  • Proven ability to quickly learn proprietary software.
  • Excellent written and verbal communications.
  • Track record of delivering high quality, timely customer services in a demanding environment.
  • Microsoft Word, Excel, PowerPoint
  • Provide premiere service to clients with a can do attitude.

Hours: 8-5pm/FT M-F

RR Donnelley is an EEO/AA including Vets and Disabled Employer

RR Donnelley

For challenging and rewarding career opportunities with an innovative industry leader, consider RR Donnelley. RR Donnelley provides communications and consultative business services to a who’s who of US and international clients. A FORTUNE 500 company with locations around the world, RR Donnelley produces printed and digital communications. You probably touch our products almost every day. With a reputation for excellence built over 145 years plus a portfolio of patents and breakthrough new products, RR Donnelley is building for a strong future.

We are a business-to-business company offering opportunities in a variety of disciplines. RR Donnelley is strongly committed to setting ambitious goals, rewarding performance, and providing opportunities for personal and professional growth. We offer competitive compensation and benefit packages.

RR Donnelley is an EEO/AA Employer
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