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Customer Service Representative
RR Donnelley
RR Donnelley
Job Location: Phoenix, AZ
Job Type: Full-Time/Regular
Customer Service Representative

Customer Service

Phoenix, AZ
ID: 45563

Role description The Customer Service rep. will be responsible for delivery of first line customer services to internal clients for their information management needs, including requests and questions regarding paper and electronic archiving, digitization, move support etc.

Ideal Candidate:

  • Strong Customer Service skills
  • Enthusiastic, energetic and pleasant
  • Independent thinker with strong common sense
  • Organized, efficient and detail oriented
  • Strong communication skills
  • Ability to handle and resolve customer service issues
  • Ability to determine where to direct customers who require assistance
  • Ability to make a judgement on when client questions require escalation to supervisors or subject matter experts
  • Willingness to go above and beyond expectations to provide great customer service

Summary of Duties:

  • Send and receive email to/fr clients and vendors
  • Order processing of record storage and archive information into various programs
  • Answer telephone, follow up with clients
  • Work with clients and colleagues to help resolve issues
  • Escalate clients to subject matter experts as needed
  • Perform quality control to ensure procedures are followed
  • General functions within a Records Management Department

Required Skills
  • High School Diploma College or previous experience preferred
  • Knowledge of Microsoft Office
  • Ability to work full time need to work onsite

Shift : 6 AM to 3 PM (9 AM to 6 PM EST) flexible to cover alternate shifts as required

RRD is an EEO/AA including Vets and Disabled Employer


RR Donnelley

For challenging and rewarding career opportunities with an innovative industry leader, consider RR Donnelley. RR Donnelley provides communications and consultative business services to a who’s who of US and international clients. A FORTUNE 500 company with locations around the world, RR Donnelley produces printed and digital communications. You probably touch our products almost every day. With a reputation for excellence built over 145 years plus a portfolio of patents and breakthrough new products, RR Donnelley is building for a strong future.

We are a business-to-business company offering opportunities in a variety of disciplines. RR Donnelley is strongly committed to setting ambitious goals, rewarding performance, and providing opportunities for personal and professional growth. We offer competitive compensation and benefit packages.

RR Donnelley is an EEO/AA Employer
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