Sr. Project Manager
Customer Service Logan, UT
RRD Logan is growing and now has an immediate need for Senior Level Project Managers!
The Sr. Project Manager leads the planning, development and implementation of new and more complex projects by coordinating resource requirements, establishing deliverables and timelines, and creating a project management plan that ensures customer expectations are met. They would regularly lead large scale, multi-facility projects, and highly visible projects. They are involved in defining statements of work, training new project managers, and serve as an escalation point for project managers and clients. They also assist the team supervisor with leadership responsibilities.
- 1. Helps Coordinate and direct the project planning, monitoring, evaluation, and reporting of new and ongoing projects by helping prioritize projects for VAS Teams; establishing time lines and cost estimates for projects; and maintaining and reporting project management performance criteria and documentation to ensure the project planning is organized to meet deadlines and customer expectations.
2. Suggests more effective ways to produce projects by providing technical and market information to Sales and Account Managers; preparing recommendations for new products or equipment capabilities; becoming an extension of the clients operations organization; and providing write-ups on key operation capabilities or needs to promote new product development and to assist sales and client in understanding the operation.
3. Participates in customer service, ISO, and quality initiatives by expediting the handling of customer service requests and developing and maintaining measurements to assure there is an understanding of and commitment to customer expectations.
4. Serve as escalation point for VAS teams, production, clients, and sales as the need arises. Helps resolve conflicts, root cause analysis and preventative measures in order to maintain good working relationships.
RR Donnelley is an EEO/AA including Vets and Disabled Employer
Able to apply broad work experience and knowledge when analyzing complex problems. Must be able consistently identify critical elements, variables and alternatives to develop solutions. Must be able to organize/prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions. Able to communicate clearly and courteously with those who need to know of decisions/actions/problems. Able to apply excellent business acumen and collaborative skills when resolving problems.
Able to apply excellent functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools in completing assignments. Able to apply expertise in all the tools or applications used to complete work assignments. Able to mentor junior level team members in the use of tools and/or systems in the position.
Must be able to modify communication style both formal and informal to match the appropriate level of the audience targeted. Requires strong understanding of the impact of a message on the organization or customer. Able to write with the clarity and precision necessary for the work being performed.
Bachelor degree in discipline related to functional work or role with 5-7 years of relevant work experience OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience.
For challenging and rewarding career opportunities with an innovative industry leader, consider RR Donnelley. RR Donnelley provides communications and consultative business services to a who’s who of US and international clients. A FORTUNE 500 company with locations around the world, RR Donnelley produces printed and digital communications. You probably touch our products almost every day. With a reputation for excellence built over 145 years plus a portfolio of patents and breakthrough new products, RR Donnelley is building for a strong future.
We are a business-to-business company offering opportunities in a variety of disciplines. RR Donnelley is strongly committed to setting ambitious goals, rewarding performance, and providing opportunities for personal and professional growth. We offer competitive compensation and benefit packages.
RR Donnelley is an EEO/AA Employer