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Senior Research Support Executive
RR Donnelley
RR Donnelley
Job Location: New York, NY
Job Type: Full-Time/Regular
Senior Research Support Executive


New York, NY
ID: 44937

Job Description Distribution Feeds Group Onshore Support (New York):

  • Serve as a Subject Matter Expert on Research distribution to Vendors
  • Accountable to the client for ensuring data integrity of information residing in the Reference Data Repository (RDR) and Profiles application
  • Develop strong interpersonal relationships with the clients and be their go-to person in matters that warrant an onshore response for all distribution-related matters
  • Work within the AMRS Production team to support AMRS region for Research distribution, be the go-to person for distribution and profile-related queries
  • Support Business Managers across various divisions within the Bank on distribution
  • Accountable for quality of service provided by offshore team in conjunction with offshore Leads
  • Work closely with third-party vendors (Bloomberg, Capital iQ, Factset, Thomson Reuters) and internal platforms to troubleshoot any issues
  • Execute high profile / sensitive projects for the client while maintaining utmost confidentiality
  • Attend weekly meetings with clients to gather feedback and provide recommendations for improvement
  • Present reports and analyses to senior client management
  • Conduct periodic reviews / audits to assess gaps, and discuss improvement opportunities with Offshore Leads and Managers
  • Ensure standard operating procedures (SOPs) and best practices are documented and available at all times for the business and offshore team
  • Assist offshore Leads with training / coaching the offshore team
  • Conduct annual audit on the process along with offshore team and ensure process data is accurate
  • Participate in testing various client application tools as and when a new version is released
  • Prepare and execute test cases based on business requirements for application enhancements
  • Coordinate / actively participate in deployment calls to represent the business during weekend technology releases

Monday - Friday, 8:30am to 5:30pm ET

RRD is an EEO/AA including Vets and Disabled Employer

Required Skills

Core Competencies

  • Excellent verbal and written communication skills
  • High ownership and accountability
  • Attentive to details
  • Team player, ability to promote a collaborative culture
  • Ability to work in a dynamic work environment and tight deadlines
  • Problem solving, Negotiation and Conflict resolution
  • Decision making
  • Assertive
  • Project management
  • Time management
  • Ability to multi-task and effectively delegate tasks
  • Result orientation
  • Client focus
  • Analytical thinking
  • Logical reasoning

Technical Skills

  • MS Office (Advanced knowledge of MS Excel, MS PowerPoint, Intermediate knowledge of MS Word)
  • Ability to write macros is a plus
  • Knowledge of Tableau is a plus
  • Awareness of technology release cycles and User Acceptance Testing is a plus

RR Donnelley

For challenging and rewarding career opportunities with an innovative industry leader, consider RR Donnelley. RR Donnelley provides communications and consultative business services to a who’s who of US and international clients. A FORTUNE 500 company with locations around the world, RR Donnelley produces printed and digital communications. You probably touch our products almost every day. With a reputation for excellence built over 145 years plus a portfolio of patents and breakthrough new products, RR Donnelley is building for a strong future.

We are a business-to-business company offering opportunities in a variety of disciplines. RR Donnelley is strongly committed to setting ambitious goals, rewarding performance, and providing opportunities for personal and professional growth. We offer competitive compensation and benefit packages.

RR Donnelley is an EEO/AA Employer
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