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Job Location: Wichita, KS
Job Type: Full-Time
Department: Security/Facilities
Job Details

At INTRUST Bank, relationships are at the core of all we do. Which is why we focus on fostering positive relationships not just with our customers, but also with each other. INTRUST Bank recognizes and celebrates employees for their individual character, value and potential, with a focus on developing the unique talents each team member brings to the table. Its something weve learned firsthand over the decades; focus on people, and the rest will fall into place to create an environment built on respect, understanding and most of all trust.

Job Summary: Provides assistance and customer service while protecting bank assets, employees and customers from criminal activity. Maintains a professional, cooperative attitude while serving internal/external customers. Makes on-site decisions and notifies supervision when required. Maintains uniforms in accordance with INTRUST Bank`s Uniform Dress Code and projects a professional appearance. Promotes an environment of teamwork within the department and across the bank. Represents INTRUST Bank in all he or she does in the community, and is focused on the development of new business relationships. Must maintain strict standards of confidentiality, and perform duties in a manner supporting INTRUSTs character qualities.

Essential Functions:
  • Provides excellent and professional customer service to INTRUST Banks customers, vendors, and employees.
  • Enrolls customers in Visitor Management software and helps them connect with their point of contact.
  • Maintains a working knowledge of digital recorders and all other CCTV equipment functions for comprehensive monitoring of bank property and assets.
  • Intervenes in hostile situations involving verbal, emotional and/or physical abuse on bank property. This may include handling incidents involving irate customers, employees, domestic disputes and workplace violence.
  • Serves as a first responder for all bank related emergencies and mobilizes the Emergency Response Team when necessary.
  • Coordinates and/or assists in emergency situations such as medical emergencies, bank robberies and evacuations due to severe weather, fire or bomb threats.
  • Patrols the premises of the downtown campus (including exterior perimeter) for fire detection, suspicious persons, safety hazards, unsecured assets, vandalism, trespasser, and any other criminal activity.

  • Must be available and willing to work varied shifts, weekends, holidays, and occasional overtime.

  • May perform other duties to support the departments mission and INTRUST Banks values.

Education and Experience: High school diploma or equivalent required; some college preferred. One to two years previous experience in customer service related field required. Military, security or law enforcement experience is helpful, but not required.

Required Skills and Knowledge: Requires excellent customer service and communication skills. Must have effective interpersonal skills, ability to work and make decisions independently, be detail oriented and excellent organizational skills. Computer experience and working knowledge of Microsoft Office products, including Word, Excel, Outlook and Access are required.

Required Licenses and/or Certifications: Must have a current and valid Drivers License. Must be able to participate, meet requirements and obtain certifications in First Aid, CPR and personal protection (defense tactics, use of force, control holds and escorts, hand cuffing, baton and chemical spray certified). Serves as a first responder for all emergencies (First Aid/CPR certified).

Physical Demands: Must be able to lift, carry, push and pull objects frequently with weight up to 50 pounds. Must be able to conduct routine security functions including, but not limited to, standing stationary post, walking patrols, climbing of stairs, sitting, stooping, crouching, crawling and kneeling.

Working Conditions: Outdoor patrolling of bank premises and working in areas under construction is required. Must be able to tolerate any possible weather conditions (i.e. extreme heat or cold, snow, rain, etc.).

This job description summary is not intended to be an employment contract, nor is it intended to state or imply these are the only activities to be performed by the employee occupying this position. Employees will be required to follow any other duties as assigned or requested by their supervisor.

INTRUST Financial Corporation and its subsidiaries, including INTRUST Bank, are Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law; except where an individuals protected category constitutes a bona fide occupational qualification.

How To Apply:


We are an Equal Opportunity Employer.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
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