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Veterinary Services Manager
Job Location: Silverdale, WA

Kitsap Humane Society (KHS) is one of the leading animal welfare shelters in our Pacific Northwest region. Our mission is to rescue, rehabilitate, and rehome homeless animals. We are committed to an open admissions policy, animal rehabilitation, a low euthanasia rate and excellence in all of our services. KHSs open adoption philosophy is an essential part of our progressive mission, enabling us to save and rehome over 6,000 animals each year.

KHSs Veterinary Services Department consists of 13.0+ full-time equivalent employees, including three full-time Veterinarians and several contracted part-time Vets. The department is organized around providing a high level of life-saving care to shelter animals and performing over 6,000 high-volume spay-neuter surgeries per year, including more than 2,000 reduced fee surgeries to pets from low-income families. KHS is currently looking at further expansion of these low-cost veterinary services to better serve our local community.


The Veterinary Services Manager is responsible for managing the Veterinary Services department to meet objectives for budget, strategic plan, quality medical care and staffing and training needs. They supervise the veterinary technicians, veterinary assistants, clinic externs, and department volunteers. They take strong initiative in collaborating within a multi-department team environment, working closely with all medical staff to maximize the efficiency of the population flow within the shelter and to provide veterinary services to external and internal customers. The Veterinary Services Manager must provide exceptional leadership and support the mission, goals and philosophy of Kitsap Humane Society (KHS).

What you will be doing:

Leadership- Owns outcomes, works collaboratively and holds self and team accountable. Models the coaching approach to leadership for team of Licensed Veterinary Technicians, veterinary assistants, department externs and volunteers.

Strategy- Understands and commits to the requirement of excellence, continuous improvement and department and organizational goals. Works alongside key coordinators across the organization to continuously improve outcomes for pets, focusing on excellent patient care and decreased length of stay.

Communication- Listens, and is a responsible steward of information. Distills and conveys information in a clear, complete and timely manner. Ensures team members within and outside of the department are kept informed of updates pertaining to individual animals or key departmental functions.

Recordkeeping- Maintains controlled drug logs and employee timecard records. Ensures departmental equipment are serviced regularly, and medical and surgical records are up to date and complete.

Support- Leads the team, consulting literature and experts on best practices as needed. Monitors internal trends and purchases and manages supplies. Modifies department protocols as needed in consultation with Director of Shelter Medicine. Produces reports and provides data analysis as needed. Oversees proper operation of the department in regard to budgeting, internal patient care and externally facing clinic services.

Staffing and Work Culture - Ensures department is fully staffed with open positions recruited, hired, oriented and trained in a timely manner. Fosters an open and inclusive work environment by modeling KHS values and practices, consistent with the vision and mission of the organization. Maintains a safe work environment by following KHSs protocols and policies.

Program Management Team - Serves as an integral collaborative member of the Program Management Team (PMT) and the Executive PMT (includes Executive Director and Director of Finance/HR) with accountability for reporting on Veterinary Department metrics, staffing, operations, strategy and cross-departmental collaboration and problem solving.

Other duties as assigned

What we are looking for:

Experience- Two to four years of proven operational and supervisory experience in a medical or veterinary clinic managing high volume operations. Animal Welfare or Veterinary experience preferred.

Adaptability- Has the ability to work in a professional and positive manner, balancing shifting priorities in a variety of situations.

Communication- Has excellent interpersonal and communication skills and must have ability to work as a leader of the team and partner collaboratively with internal and external departments and customers.

Emotional Capabilities- Must be able to handle the physical and emotional aspect of work in an animal shelter environment, including at times euthanasia decisions for patients. Must have a high level of resiliency.

Schedule- Must be available to work during operational hours as defined by leadership with the expectation to work varied hours including weekends as needed to meet departmental goals.

This position description is intended to describe the general content of, and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

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