Position Overview:

Under the direction of the Service Manager, the Service Technician works to repair, diagnose, and maintain exercise equipment. Will maintain a small parts inventory and document work performed in accordance to policies and procedures.

Responsibilities:

Primary Responsibilities:

• Diagnose problems and repair malfunctioning exercise equipment by following testing procedures
• Provide complete and accurate information about the inspections and steps taken to make the repair per department work practices
• Log all service claims in OLR within 24 hours of work completed
• Maintain an accurate inventory of service parts and perform quarterly audits
• Discuss, present and close service contracts and special programs being offered for customers
• Discuss with customer continued service when product is no longer under warranty
• When applicable, discuss new product options with customers or defer customer to retail store
• Provide accurate service reports to management when requested
• Report to the Service Manager if customer is having any issues that should be addressed at a higher level

Marginal Job Functions:

• Other projects as needed.

Qualifications:

Education:

• High school degree or equivalent required

Experience:

• Minimum of 1-3 years of experience in a technical support or service role required
• Experience with Microsoft CRM (Customer Relationship Management) helpful

Other Requirements:

• Valid driver's license with an acceptable driving record
• Basic knowledge of technical and mechanical problem solving preferred
• Working knowledge of Microsoft Office Suite and similar communication related software

Skills:

• Basic knowledge of the fitness industry
• Basic knowledge and experience in technical and mechanical problem solving
• Advanced knowledge of the use of hand tools
• Ability to recognize and solve problems in a timely manner
• Strong sense of urgency to achieve a high percent of task target dates
• With the help of Regional Supervisor, develops and improves current work processes
• Willing to assist others when his/her tasks are complete
• Ability to establish and maintain effective working relationships with diverse group of co-workers, customers, and vendors
• Contributes to a positive working environment
• Ability to embrace deadlines
• Skilled in planning, organizing resources and establishing multiple priorities for work assignments for optimum results
• Utilize multiple software programs as customer relations and technical support tools
• Achieves high percent of task target dates and KPIs
• Demonstrated effective interpersonal, verbal, and written communication skills
• Unwavering attention to detail and commitment to world-class quality
• Able to be consistently accurate
• Able to follows tasks to completion in a timely manner without sacrificing quality

Benefits:

We offer an excellent compensation package and team-oriented work environment with growth opportunities.

Some of our outstanding benefits include:

• Health & Dental Insurance
• Company paid Life Insurance
• 401(k)
• Paid Time Off benefits
• Product discounts
• Wellness programs

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