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Client Care Coordinator
Job Location: Bronx, NY

Client Care Coordinator

Our transitional residential facility for families with children is seeking mission-driven senior and entry-level Client Care Coordinator positions. The Client Care Coordinator is responsible for the overall delivery and coordination of mental health and related services for homeless families. The Client Care Coordinator will enhance existing services to include a thorough assessment of families' long-term goals at intake and collaborate with the case management staff to set achievable goals and establish linkages within the community to ensure the familys success.


Homes for the Homeless, Inc. (HFH) is a non-profit social services organization operating family shelters throughout NYC that serve as a hub of opportunity for families both residing in shelter as well as those in the neighboring community. On-site programs range from childcare, early childhood education centers, afterschool clubs and programs, and youth recreation activities, such as sports teams, to housing assistance, case management, parenting workshops, career and job vocational training, support groups and substance abuse assistance, and family engagement and recreation events for the whole family.


  • Complete a comprehensive bio-psychosocial assessment with each family to understand strengths and service needs.
  • Monitor, lead and coordinate social service and counseling support including appropriate and timely interventions.
  • Ensure focus on effective social services delivery to clients, including integration of models and best practices (such as trauma informed and family centered care)
  • Monitor and document client progress toward service plan goals.
  • Ensure that families are receiving full support in shelter and, when necessary, refer families for counseling or other services.
  • Supports the Family Services department by working alongside the Case Manager and supporting staff when dealing with challenging clients.
  • Improve linkages to mental health, education, and community-based services.
  • Strengthen the overall permanency outcomes for families with children in shelter.
  • Manage record keeping, data collection, and evaluation on the effectiveness of services for families.
  • Assists with unit inspections when needed.
  • Support the Family Services department by conducting trainings.
  • Promote and model best practices for Family Services staff


  • Must have a Masters Degree in Social Work, Counseling, Mental Health Counseling, Psychology, Sociology or a similar degree.
  • Applicants may have an Masters in Social Work (MSW), or a Licensed Master Social Worker (LMSW) or Licensed Master Health Counselor (LMHC) in the state of New York.
  • Familiarity with substance use disorders and addiction treatment services, domestic violence, child abuse and maltreatment, trauma, and mental health conditions
  • Sensitivity and awareness of working with homeless and vulnerable populations is a plus
  • Bilingual is a plus

In order to attract and retain a high-performance workforce, Homes for the Homeless offers a dynamic and rewarding work environment, with a focus on ensuring an appropriate work-life balance. In addition to a competitive salary, we provide excellent benefits including comprehensive health insurance (including medical, dental, and vision), an employer-funded 403(b) retirement plan, commuter benefits, life insurance, Work/Life Assistance Program, 3 weeks paid vacation, and ample personal and sick leave.

Homes for the Homeless is committed to promoting an inclusive organizational environment of dignity and respect. We are an Equal Opportunity Employer (EEO) committed to equal treatment, and prohibit any form of discrimination or harassment based on age, race, religion, creed, color, national origin, sexual orientation, veteran or military status, sex (including pregnancy, childbirth and related medical conditions), gender (including gender identity and gender expression), disability, predisposing genetic characteristics, marital status, arrest or conviction, domestic violence victim status, familial status, or any other basis that would be in violation of any applicable federal, state, or local law.


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