PURPOSE OF THE ROLE

The role of Account Manager for the Strategic Partnerships division is to ensure that all assigned Script Care, Ltd clients receive superior service. The AM is responsible for facilitating the implementation and ongoing management of accounts including all the internal and external communication between SCL and the client base. Key roles include managing and overseeing account project development, coordinating various efforts cross-departmentally, and building and maintaining strong relationships with clients. AMs will be expected to analyze, present and communicate monthly/quarterly metrics, new system implementations and industry trends to clients and peers in a professional and relatable manner. This position will report directly to the Senior Account Manager of Strategic Partnerships.

KEY TASKS AND RESPONSIBILTIES

• Work collaboratively with Chief Strategy Officer and Senior Account Manager to set goals and objectives
• Proactively review performance metrics to promote client satisfaction, profitability and retention
• Conduct monthly review of current block of business to actively determine if there are changes that should be proposed to clients to enhance their performance
• Serve as the main point of contact and lead client centric meetings (F2F, WebEx, conference calls as directed by the client) to review operational performance against clients expectations and needs
• Maintain expected client approval as measured by quarterly client satisfaction surveys consistent with SCL level of service standards
• Collaborate with various departments within SCL on client activity, expectations, and service needs
• Monitor project planning and progress tracking to ensure the timeliness, effectiveness, and overall success of client implementations
• Continuously cultivate and maintain positive relationships with sources for lead generation
• Conduct monthly verbal touchpoint with clients on account status
• Manage and train on the day to day execution of all client benefit requests, product changes and inquiries related to platform management
• Maintain in good standing with all accounts within assigned block of business as directed
• Access and run various reports for clients on a regular basis and communicate meaningful and actionable items to client partners
• Actively participate in employee benefit fairs, industry trade shows and other events as requested by client
• Provide coverage and serve as back-up for other account managers as needed
• Additional assignments and responsibilities as assigned by SCL executives and Senior Account Manager

QUALIFICATIONS

• Bachelors or masters degree and/or 3-5 years of relevant experience

PROFESSIONAL SKILLS, EXPERIENCES AND COMPETENCIES

• A strong aptitude with the full Microsoft Office suite (Word, Excel, PowerPoint) applications and desire to learn new software programs as needed
• Strong time management and organizational skills, accuracy and attention to detail
• Ability to work well under pressure and prioritize multiple tasks
• Strong presentation skills with various sized audiences and able to transmit messages with clarity
• Ability to interact and collaborate with multiple teams within the company on various projects
• Excellent communication skills, both written and verbal
• Positive, proactive and self-motivated attitude
• Strong analytical and problem-solving skills
• Strong sense of urgency in resolving client issues in a professional manner
• Will travel as needed
• Able to work extended hours pursuant to industry demands

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