Job Description:

The Lead IT Projects Engineer is responsible for the creation, support, validation, and technical oversight of IT projects operations. The engineer accomplishes this by having well-versed knowledge of the systems and architecture of both our customers and today's current enterprise technology initiatives. The engineer is responsible for providing technical assistance and insight for any and all projects that require technical oversight, provide our internal staff with the knowledge and procedures required to validate technical milestones, and oversees any change management related to technical project operations.

• Work directly with the Project Management team to ensure technical scoping and vetting is accomplished for each scope of work
• Work with customers and the teams above to create Scope of Work and installation documentation as needed to support TRCA sales efforts
• Onboard technicians as needed and when possible for project rollouts. Delegation of this responsibility to available staff when possible.
• Travel- where required- to assist with documentation and scope of work creation and/or validation
• Offer competent, viable technical solutions and hardware recommendations based on clients wants and needs on an as-needed basis
• Assist with forecasting hours and labor associated with projects and technical rollouts

• Be a client advocate
• Has expert level qualifications related to complex IT systems and infrastructure
• Be able to qualify technicians prior to dispatch based on a particular Statement of Work
• Be able to setup necessary means by which to test new software and hardware as needed
• Be ready to provide sales support as it relates to particular clients- collaborative sales calls and client site visits may be required
• Understand the proper escalation process, and utilize it in accordance with company policy
• Be able to provide insightful improvement to client process
• Be able to take calls in accordance with TRCA's on-call policy
• Be able to maintain full work functionality both in office and remote
• Be able to take constructive criticism
• Be a team player

Salary- $70,000.00-$75,000.00 per year

PI142021468