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At Great Clips, your purpose is to make customers look and feel great! Join the top franchise organization in the area to lead this exciting new location. You will be able to select and build your team, learn from the best in the business. Come join the fun and excitement! When we do it right, our salons grow, you are happy, you earn more money, and our stylists are also happy and earn more. All our salon managers and hair stylists love cutting hair, connecting with customers, and working in our warm, welcoming environment. - Our goal at Buena Vista Great Clips is to be among the top 10% of Great Clips franchises nationally. - Your goal is for your salon(s) to be among the top 10% in your local market. Job responsibilities include the following: - Grow your salon. - Achieve payroll and other expense targets. - Have happy, loyal stylists who stay with the company for a long time. Deliver the Great Clips Brand Signature 5 Step Customer Experience To help you and your salon team deliver a great haircut experience, we train you on a haircut process made of 5 steps. We have been perfecting the 5 Steps for years and know that this process delivers great customer satisfaction and great earnings for our stylists. Your job is to ensure you and all stylists deliver these five steps with professionalism, so customers come back over and over again. Here's the list and if you don't know them already, you'll learn the details when you join: Step 1. Greet the customer and introduce yourself Step 2. Connect with the customer through the haircut consultation Step 3. Create the cut and talk about hair care and products Step 4. Confirm customer satisfaction Step 5. Thank the customer and invite them back Other parts of your job including recruiting and retaining talented, caring stylists with a positive attitude; checking your personal and salon performance every daily, weekly, and monthly. Make sure you understand your performance and our goals for you. Work with your manager to improve and earn higher pay as your performance improves. Abide by the Buena Vista Standards of Behavior, Employee Manual, Injury & Illness Prevention Plan (IIPP), and any other company policies as well as all applicable laws. Do your best to keep the salon safe and without hazards. You will measure your success based on a number of key performance measures provided in your detailed position description you will receive upon joining the company. Come and join our family and have some fun doing what you love to do.
Manager Qualifications Current cosmetology license in good standing as required by state regulations Commitment to work a flexible schedule, including weekends and evenings Dedication to great customer service Commitment to follow and role model the Great Clips 5 Steps to Customer Care Ability to cut hair for an extended period and provide quality haircuts in a fast-paced environment Ability to listen and understand what the customer wants Ability to efficiently and effectively resolve customer issues Skill to use a computer to track customer information Effective employee management skills - recruiting, training, development, motivation and retention Ability to lead a team committed to company goals and values Ability to read and speak English Manager Physical Requirements Reaching: extending hand(s) and arm(s) primarily at or above the shoulder Standing: particularly for sustained periods of time Frequent washing of hands Be able to lift up to 35 lbs. Repetitive motions: substantial movements (motions) of the wrist, hands, and/or fingers
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