The Thrift Store with a Mission

In recent years, KARM Stores has become some of the most popular thrift stores in East Tennessee. You never know what youre going to find at KARM Stores from designer clothing to beautiful gently-used furniture and appliances. KARM Stores shoppers know its a treasure-hunters paradise. But theres moreEverything that is sold at or donated to KARM Stores helps us with our singular mission of restoring lives in Jesus name. So, while shoppers are getting all of these great things, and team members are working in a fun thrift environment, there are also great things being done for those in need right here in East Tennessee.

Why We Do What We Do

To provide funding for Knox Area Rescue Ministries.

To tell the story of KARM and KARM Stores.

To reveal Christ in everything we do.

History of KARM Stores

KARM Stores is part of the Knox Area Rescue Ministries which has been serving the Knoxville homeless community since 1960. KARM provides emergency services, meals, shelter as well as recovery programs for those in need. KARM averages 800-1000 meals served each day and can provide bed space for up to 400 every night.

Today KARM serves men, women and children through a variety of progressive ministry programs designed to break the cycle of homelessness.

For the guests of KARM who are ready to change their life, KARM has programs that assist with that. One of their most successful programs is LaunchPoint Life Academy which will spend time looking at the basics of getting a job, budgeting, and creating a stable environment to build ones life back.

The Serenity Shelter is a program specifically for women. It includes various recovery programs and safe havens.

The Berea Program is an unprecedented personal development opportunity at KARM focused on work, learning, and service. The objective of Berea is to prepare students for the abundant life God has planned for them and to provide a strong, Biblical foundation to build a life upon after KARM and have successful restoration into the community.

All of these programs require funding and that is where the stores come in. One hundred percent of the profits earned through the retail stores help fund Knox Area Rescue Ministries.

Job Details

SUMMARY

Works under the direction of the Retail Management team in carrying out all retail operations in the store, including, but not limited to, creating a Christ-centered environment, register operations, customer service, store appearance and displays, and employee interactions.

ESSENTIAL FUNCTIONS OF THE JOB

Assist the Retail Management team in the building of the team, by being an example of revealing Christ to all staff, donors, and customers.

Provide a friendly and joyful welcoming to all customers when they enter the store and throughout their shopping experience.

Assist the Retail Management team in register transactions including handling of cash and credit card payments and any non-cash purchases, in order to ensure the accuracy and security of all transactions.

Work with the Retail Management team to establish and maintain customer service standards in order to ensure compliance with the company mission statement and to provide a pleasant shopping experience for each customer.

Work with store staff in maintaining the physical appearance of the store on every shift, including, but not limited to: communicating and restocking of janitorial and restroom supplies, removing safety hazards, picking up store merchandise and restoring to proper place, cleaning parking lot, sidewalks, windows and doors, store floors, break room(s), restrooms and other public areas, to ensure the safety and health of customers and employees.

Maintain and clean out fitting rooms on a regular basis.

Assist store staff, in stocking store shelves and clothing racks, in order to provide customers with maximum shopping opportunities.

Under the direction of the Retail Management team, assist store staff, as needed, to set up or change store displays in order to provide a pleasant shopping environment and to entice customers to shop new areas or items within the store.

Communicate, daily, all events related to customer service issues or problems, register mistakes, employee issues or accidents, and general store operations to the manager, in order to ensure all issues are handled properly and in accordance with company policies and procedures.

Attend as required, or requested, all training events provided by the company and all store meetings as scheduled by the manager in order to keep current on any policy changes, new procedures, and other information essential to performing the job.

SPIRITUAL GUIDELINES

KARM Stores Team Members at all levels believe the following:

We believe in the Holy Trinity- God the Father, God the Son and God the Holy Spirit.

We believe that God the Father sent His Son, Jesus, to die for us as the ultimate sacrifice.

We believe in Jesus for the forgiveness of our sins.

We believe that the Bible is Gods true Word.

KNOWLEDGE, SKILLS AND ABILITIES

Must have a commitment to KARM Stores mission.

Must be a people person with a pleasant and willing attitude and have a servants heart.

Excellent communication skills (both oral and written) with an excellent command of the English language.

Math and money handling skills.

Ability to interpret a variety of instructions furnished in written or oral form.

Ability to operate a cash register and credit card machine.

Ability to operate general office machines, copier, fax, printers, scanners.

PHYSICAL/ENVIRONMENTAL DEMANDS

Stand 3/4 of the time

Walk 3/4 of the time

Sit 1/4 of the time

Use hands to type computer keyboard or register 3/4 of the time

Use hands to handle documents and merchandise 3/4 of the time

Talk, see and hear All Day

Moderate physical activity on a daily basis, with occasional strenuous activity. Able to lift at least 50 pounds. Use hands to lift, sort, clean, organize throughout a standard work day. Store is a well-lit, heated and/or air-conditioned indoor retail and office setting with adequate ventilation.

WORK SCHEDULE/HOURS

For Full-Time Monday Saturday, minimum of 35 hours per week and maximum of 40 hours per week. Attendance at specific meetings or off-site events or training may be required.

For Part-Time Monday Saturday, maximum of 28 hours per week. Attendance at specific meetings or off-site events or training may be required.

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