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Commercial - Inside Sales Order Facilitator
Architectural Ceramics Incorporated
Job Location: Atlanta, GA


Sell Tile!


Create Sample Orders and Sales Quotes accurately and timely as requested by the Outside Sales Representative, client, or management

When new website launches verify online sample orders are accurate and proper quote is provided

Provide OSR & SDR with updated information based on incoming online sample orders

Communicate regularly with the Sample Department to ensure we meet all client expectations with product and sample Need Date

Provide Budget Pricing to designers, as needed

Complete stock checks on material to confirm orders arrive to our clients per their Need Date

Register jobs with the manufacturers to avoid lost sales to competitors

Calculate custom freight for all orders via CH Robinson

Ensure all documentation is provided and proper payment taken for all Sales Orders

Audit all Quotes for errors and necessary accurate information before converting Quotes to Sales Orders

Manage and track Sales Orders, working with Customer Service as needed to provide post-sale support to our clients

Confirm each Opportunity has an appropriate next action item, assigned to appropriate party

Move projects forward in the sales process through relationship building and creating a sense of urgency when appropriate

Help clients via phone, email, in-person and sometimes virtual with any tile needs they have

At the end of each client interaction, sincerely thank them for working with us on their project

Clearly explain sales process to clients, providing the appropriate customer service representatives contact information when needed

Act on behalf of the Departments salespeople when they are outside of the office and clearly communicate messages to them by the end of the day

Respond to both internal and external clients who phone or e-mail in a timely manner

Arrive on time prepared to participate in the teams daily huddle


Audit the Open Sample Order Report, reviewing any open items and following up with client and / or Sample Department as needed, ensuring client expectations are met


Attend local events hosted by appropriate industry organizations, such as ASID, AIA, and NEWH, as requested by management for networking and professional growth

Search for opportunities for professional development related to your role or the industry, seek approval from management to use your yearly allowance

Complete the self-review process with the manager

Attend company-wide inventory count, as needed

Attend all mandatory company meetings as published on the yearly calendar


Create all necessary records in Salesforce, including but not limited to Accounts, Contacts, and Opportunities

Regularly do a maintenance check of all records in Salesforce, looking for any revisions needed to addresses, emails, contacts, etc

Create accurate Quotes and Sales Orders, per company policy

Ensure all client phone calls and emails are logged throughout the day

Update the SFDC Open Opportunities with all incoming information from salespeople, clients, etc

Create Follow-Up tasks on each Opportunity in Salesforce, either for yourself or another member of your team, whichever is most appropriate

Create Events on Accounts and Opportunities on behalf of the Outside Sales Representative

Ensure that all data entered is clean and accurate, revising Salesforce records as needed. This includes but not limited to Accounts, Contacts, and Opportunities

Other Duties

Attend all vendor and product training

Add to and maintain relevant product knowledge

Be familiar with all materials stocked by the company and available in the Sample Department

Attend industry events, such as networking and tradeshows, as they are available

Maintain the appearance of the office by keeping a clean, organized workspace


Open Sample Order Report, generated each day and delivered to you via email

New Quotes Created Today Report, generated each day and delivered to you via email

Daily Sales Report, generated each day and delivered to you via email


Outside Sales staff meeting or exceeding Monthly Sales Goals as provided on the Daily Sales Report

Maintains a positive and inviting attitude with clients and co-workers

All data entered into Salesforce and information recorded accurately

Daily Huddles are taking place per company guidelines

Develops a rapport with major accounts

Phones answered in a timely manner

Proper phone etiquette followed

Voicemails and emails returned within company guidelines

Positive reviews on Social Media

Daily attendance records meet or exceed company policy


Excellent verbal and communication skills

High level of integrity and work ethic

Strong knowledge of sales principles, methods, practices, and techniques

Excellent listening skills

Ability to critically analyze situations and discern solutions

Ability to self-manage, self-motivate, and multitask

Excellent time management skills, including the ability to prioritize effectively

Keen attention to detail

Excellent organizational skills

Ability to maintain a positive working relationship with clients and co-workers

Proper phone etiquette including how to receive a call, transfer a call, put callers on hold, take a message and end a call

Industry knowledge (Commercial sales and the bidding process a plus)

Product knowledge

Working knowledge of computer systems (CRM and / or Salesforce experience a plus)

Types 50 words a minute

Be able to carry 30 pounds of tile by hand and dolly


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