Job Title: Rockville Warehouse Specialist Reports To: Regional Warehouse Manager
Department: Warehouse FLSA Status: Hourly
Date: 2/23/2021 Supervisory: No
This position has direct responsibility for leading inventory control, warehouse operations and ensuring an efficient daily workflow while adjusting to changing needs and priorities with a key focus on exceptional customer service.
- 1 year of warehouse experience
- Ability measure work
- Excellent verbal and communication skills.
- Proficient with computers and various software systems (Salesforce).
- Ability to analyze and problem solve.
- Excellent organization skills including ability to prioritize work in a fast paces environment and take responsibility
- Ability to work with other departments with a team spirit, to effectively meet warehouse and customer's needs.
- Ability to set goals, plans and implement ways to achieve them.
- Complies with and enforces company policies, standards and core values.
- Detail oriented and efficient
- Forklift certified
- Types 40 wpm
- Ability to lift 60 lbs on a regular basis
Sell tile and setting materials to tile contractors and other clients, and call them to find out what their current setting materials needs
Greet customers as they enter the building
Verify Orders are paid for before release unless account has credit terms
Receive material, check in and add notes to SFDC
Call clients whose material is ready to be picked up
Controls inventory levels and accuracy by performing daily inventory cycle counts, monitoring and reporting on fluctuations, and reconciling through established procedure.
Provide walk- in customers with exeptional customers service inluding product support, order pick ups, and resolve issues
Send Purchase Orders for out of stock material
Work with other employees to establish a way to service and sell by servicing the current client base, after the current client base is maintained, establish a working partnership to get new trade accounts.
Use UPS to ship and receive shipments
Receive and audit all stock material and properly label with Barcode information
Assists the sales team by handling inventory questions and providing lot photos
Is active in making sure the department is on track to meet established quarterly goals
Participate in daily morning huddle
Support the safety committee within the facility to ensure a safe work environment and safeguarding warehouse operations and contents by monitoring security procedures and protocol.
Be prepared to cover other jobs in the warehouse as schedules/workload as needed
Gain industry knowledge for tile, sealers, and setting material to better serve customers.
Return all voice messages, phone calls, and emails each day
Provide quality customer service to customers internal and external
Other duties as assigned
Reports Generated by Department & Frequency of Use:
Audit and Analyze Warehouse Dashboard Report(s) to monitor key metrics. For ex: Daily FF Pack Goal, Deliveries Schedule by Order Status, Baltimore Warehouse Location Audit, etc.
Daily reporting to manager
Meet with the department manager once a week for 1-2 hours to review operational occurrences, reporting needs, and trend analysis
Assist in annual inventory.
Key Performance Indicators:
Maintain inventory accuracy of 98% and reduce inventory adjustment requirements through process improvements.
Respond to all external and internal communications within 2hrs and before leaving each day.
Team morale and effectiveness.
EXPECTED NUMBER OF HOURS WORKED PER WEEK: 45