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COMPANY OVERVIEW: Balchem Corporation develops, manufactures and markets specialty ingredients that improve and enhance the health and well-being of life on the planet, providing state-of-the-art solutions and the finest quality products for a range of industries worldwide. Our corporate headquarters is located in New Hampton, New York, (Hudson Valley area) and we have a broad network of sales offices, manufacturing sites, and R&D centers, primarily located in the US and Europe. Founded in 1967, Balchem is a publicly traded company (NASDAQ BCPC) with annual revenues over $640 million and a market cap exceeding $3.0 billion. The company consists of three business segments: Human Nutrition & Health; Animal Nutrition & Health; and Specialty Products. Balchem employs over 1,400 people worldwide who are engaged in diverse activities, committed to developing the company into global market leadership positions. To learn more about our dynamic, stable and growing company, visit www.balchem.com. POSITION SUMMARY: Responsibilities include processing customer orders, entering complaints, and processing credits. This position will work closely with sales, supply chain, production, accounting, quality. ESSENTIAL FUNCTIONS: - Process customer orders accurately and follow them from order entry through final delivery
- Handle customer questions and inquiries in a quick, accurate, and professional manner; ensuring all issues are communicated to customer and customer service manager
- Work closely with the planning, shipping and 3rd party logistics to ensure customer orders are filled in a timely and accurate manner; Communicate current order status to the customer
- Plan, organize, and ensure proper execution of the entire order management process in a consistent, professional, and timely manner for all assigned accounts
- Enter complaints, process credits and freight claims
- Communicate directly with customers, probing to identify their needs associated with existing orders plus initial qualification of new product requests; Work with internal resources to ensure rapid response to these needs and apprising the sales force of potential leads
- Secure and process customer orders as directed by CSM; Responsible for ensuring prices are correct on all orders
- Receive and respond to requests from existing and potential customers in regard to product information and apprise the appropriate business unit of potential leads
- Follows all safety policies and procedures including use of safety equipment (PPE) and equipment safeguards
- Perform other related duties as necessary
REQUIREMENTS: - 4-5 years previous customer service required; Experience in the food manufacturing industry preferred, but not required
- BS/BA degree preferred; equivalent work experience will be considered
- Ability to multi-task to meet deadlines in a fast-paced environment
- Must have excellent problem-solving abilities, show great attention to detail, and have strong follow-up skills
- Fluency (written and verbal) in English required
- Strong organizational skills required
- Experience with Microsoft office products and ERP systems
PI143177965
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