At Stellar, we do not hire anyone simply to perform a job function. We believe that your skills will make those job functions an effective, integral and important part of the growth of your department and Stellar and will contribute to the success of your colleagues and our customers. We value the skills that you bring to Stellar and expect that you will affirm our culture and values of collaboration, professionalism and cooperation through your actions and job performance.Position Summary The Admin & Data Specialist collaborates with MLS customers, and all departments. The Admin and Data Integrity Specialist is tasked with maintaining the accuracy of Realtor and Office records, making listing changes/corrections in the MLS database and the compliance of the Stellar Rules and Regulations. This position requires individuals that have a positive, professional and collaborative customer service oriented mindset that is committed to going the extra mile in order to assist our Stakeholders in our shared endeavor of providing world class service. The Admin & Data Integrity Specialist is an hourly, non-exempt, full -time, position that reports to the Admin and Data Integrity Manager. The Essential Core Competencies - The essential core competencies for this position are:
- Dealing with Challenges An ability to deal with challenges and difficult situations in a practical and optimistic way
- Information Seeking Ability to gather relevant information from a wide range of sources
- Informed Decision Making The ability to generate options and make sound decisions
- Customer Focus Ambitious drive to set, meet and exceed goals
- Building Relationships Building and sustaining relationships, internally and externally, for the benefit of the company
.Requirements:Essential Job Duties and Responsibilities - All Divisions of the Department
- Manage inbound and outbound calls regarding questions on Memberships, MLS fees, MLS listings and compliance of MLS rules and regulations
- Manage multiple email folders in a timely manner
- Act as a point of escalation to review, research and respond to customer issues from other departments
- Maintain professionalism with vendors, customers, shareholder association staff, and staff at all times
- Must record all hours worked. If overtime is ever worked (over 40 hours) advanced approval is required from the department manager
- Timely and regular attendance is an essential function of the position; being physically present in the work environment is an essential job function
- Bilingual English/Spanish required
Additional Responsibilities for Each Division of the Department Are Listed Below (note that all members of the department are expected to complete the basic requirements of each primary essential job responsibility below) Data Integrity - Timely monitor and review listings to ensure compliance of Stellar Rules and Regulations
- Liaison for other departments and association staff as a subject matter expert of the Stellar Rules and Regulations
- Assist customers with understanding Stellar's Rules and Regulations, in a calm and professional manner
Essential Physical Skills - Acceptable vision (with or without correction)
- Acceptable hearing (with or without correction)
- Bending on occasion
- Talking for long periods of time, approximately 6-8 hours a day
- Lifting up to approximately 10 pounds occasionally
- Sitting for long periods of time approximately, approximately 6-8 hours a day
- Writing and/or typing for long periods of time, approximately 6-8 hours a day
(Reasonable accommodations will be made for otherwise qualified individuals with a disability). Other Essential Skills - Excellent customer support skills required
- Ability to learn proprietary software when provided direction
- Proper phone etiquette and effective listening skills
- Exceptional verbal, written, interpersonal and communication skills
- Meet deadlines in a fast-paced environment
- Sound judgement
- Ability to remain composed under pressure essential to this position
- Team-player, with ability to be extremely effective independently
- Strong organizational skills that reflect ability to perform and prioritize multiple task seamlessly with
- excellent attention to detail
- Ability to adapt to fast changing environment
Education, Certifications, and Software - High School Diploma or GED
- Proficiency in MS Office products
- Previous real estate experience preferred
- Call Center Experience
- Compliance or Collections experience preferred
(These essential job duties, requirements and skills are not to be construed as a complete statement of all duties, requirements and skills. The Admin & Data Integrity Specialist will be required to perform other job related essential and non-essential duties, requirements and skills as required). Pay Rate - $15.00 per hour COVID-19 considerations: Face coverings are optional and may be removed at your desk which has been spaced from other employees. We are an Equal Opportunity Employer/Drug Free Workplace
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