Job Title: Medical Assistant

Reports to: Medical Assistant Supervisor/Site Manager

Supervises: N/A

Job Summary: The Medical Assistant is responsible for rooming patients and assisting Physicians, Advanced Practice Providers, and RNs as requested. This role requires an individual who possesses a pleasant and welcoming personality and is willing to travel to other MCHC sites if needed. This position may require weekend or evening work. The Medical Assistant contributes to a work environment that is caring, collaborative, and innovative. This person will support MCHC mission, vision, and values and will adhere to compliance protocols as well as MCHC policies and procedures.

Job Qualifications

Education or Formal Training (Licenses/Certifications):

• High School Diploma or GED
• Utah Medical Assistant Certification preferred with completion of all externship hours.

Experience:

• One (1) year preferred, preferably in a clinical setting with an emphasis on patient care.
• An equivalent combination of education and experience may be substituted.
• Technical knowledge and strong Microsoft Office and EMR database computer skills required.
• Knowledge of clinic scheduling, policy and procedures for front office, electronic medical record, HIPAA and medical assistant skills.
• Excellent interpersonal, communication, customer service, and patient skills required.

Language:

• Bilingual: English/Spanish, Required at most sites

Additional Requirements/Licenses/Certifications:

• Ability to interact with others with tact and diplomacy; treat others with respect and consideration regardless of status or position; contribute to a positive team spirit; balance team and individual responsibilities; display highest degree of professionalism and ethics.
• Respond appropriately to patient needs; manage difficult or emotional patient situations in a way that instills trust and respect; solicit feedback to improve performance.
• Ability to manage multiple priorities, work well under pressure, complete tasks correctly and on time with limited supervision; step in when needed and cross train for additional site coverage; respond promptly to requests for service and assistance.
• Ability to effectively present information in one-on-one or small group situations; respond well to questions; complete administrative duties accurately and timely.
• Punctual and reliable; ability to maintain schedule commitments.
• Current CPR certification required, along with any required maintenance.
• Current personal immunization records, along with any required maintenance.
• Ensure confidentiality, integrity, and availability of all MCHC records, PII, and PHI (created, received, maintained, or transmitted).
• Must have reliable transportation.
• Travel: Minimal, as required.

Knowledge, Skills, and Abilities:

• Ability to display a professional appearance and demeanor.
• Ability to follow all MCHC policies, procedures, standards, specifications, guidelines, actively participate and attend employee meetings and complete required training programs in a timely manner.
• Ability to promote, work, and act in a manner consistent with the mission of MCHC.
• Ability to communicate and collaborate with team members to ensure superior results and team success.
• Demonstrable verbal and written communication skills.
• Ability to think and act independently to find solutions.
• Ability to take on ownership of assignments and communicate status, issues, etc., and follow-through to completion.

Essential Duties/Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DESCRIPTION

Responsible for welcoming and escorting patients to exam room; preparing patient for visit; accurately obtaining and recording patient's vital signs; performing patient intake to assist Clinician in directing patient care per written protocol; assisting Clinicians with exams, diagnostic or therapeutic procedures; directing patient following the visit.

Responsible for blood draws, laboratory specimen work, EKG's as required, assisting provider with procedures, chaperoning provider, preparing laboratory requests and ensuring accurate labels and records on all specimens, delivering specimens to designated area; retrieving lab results and x-ray reports, cleaning and restocking exam rooms following a visit as needed. Accountable to provide clear, compassionate, and timely instructions to patients regarding all applicable procedures. The MA is responsible for daily follow-up on messages and labs and demonstrates mindfulness related to urgent messages/labs. The MA ensures all communications are placed in the EMR chart and all pharmacy requests and messages are called in or answered prior to end of shift.

Change/update service profiles to accommodate Clinicians scheduling needs: answer, screen, and route outside calls as necessary; supply information to callers and record messages; perform clerical duties as requested, communicate with outside agencies as directed by Clinician.

Answer patient calls/messages to ensure timely response to their issues/inquiries; pre-register patient and accurate obtain information to ensure patient is appropriately triaged per protocol; ensure follow-up booking required by patient care plan; cross train to provide backup patient services and reception duties.

Performs other duties as assigned.

Working Environment and Physical Activities

This job is performed in a professional office environment. This role routinely uses equipment related to their specialty (radiography equipment, computers, etc), as well as standard office equipment such as phones, photocopiers, filing cabinets, etc.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds. Occasionally may need to help lift/move patients as necessary.
• Specific vision abilities include close, distance, and peripheral vision, as well as depth perception and ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

PM20

PI143105445