Job purpose

Security Systems Technician will serve as a key technical resource to our Security Engineer and field based security technicians in programming, testing, training and troubleshooting security systems and equipment. This position will interface with customers and work closely with the PMO leaders and Security Engineering team.

Duties and responsibilities

Programs, tests, repairs, and services a variety of non-routine security systems and equipment. This role is a key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction. Refers only the most complex issues to higher levels.

Reads basic blueprints, schematics, manuals, and other specifications to determine installation procedures; Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.

Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions. Writes a variety of non-routine programs for systems.

Takes ownership of technical aspects of projects including quality and performance.

May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects.

Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.

Performs all work in accordance with Federal, State and local regulations as well as company health and safety policies and procedures. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.

May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements. May participate or assist with developing customer presentations or similar new business development activities.

Executes most of the technical aspects of multiple projects with varying timelines and budgets including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support etc.

Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.

Works closely with the Project Manager and/or Operations leadership and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope, and identifies ways to continuously improve customer satisfaction.

Using technical knowledge, skills and experience, acts as a mentor to less experienced staff. May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.

Performs other duties and responsibilities as requested or required.

Qualifications

Minimum of three years of previous, relevant experience required.

Required Proven Manufacture Experience:

- Lenel S2

- Genetec

- Avigilon

- Bosch

Experience in one or more of the following industries preferred: electronic, fire alarm & life safety, and/or building automation

Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted

Solid technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems

Solid programming skills and proven ability to troubleshoot problems and look for solutions

Must be a self-starter and work well without supervision

Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) and ability to read blueprints and drawings; solid math skills (for some positions, this may include calculating area, resistance, voltage, etc.)

Frequent visits to jobsites are required. Minimal overnight travel is required. Valid drivers license required.

Strong verbal, written and interpersonal communication skills

Solid organizational skills and the ability to handle multiple projects simultaneously

Advanced computer skills including familiarity with MS Office applications (Outlook, Word, Excel) and proficient in other relevant applications

Working conditions

Exposure to bright/dim light, dusts and pollen, extreme heat and/or cold, wet or humid conditions, extreme noise levels, traffic, moving machinery.

Physical requirements

Work Location: Office/Customer location

Department: Operations

People Manager: (yes or no). No

Travel Required: 0% - 100%. 40%

PI141583061