Does being a part of a team that provides solutions to its customers making their businesses successful sound like a challenge youd like to pursue? Do you have an interest in construction equipment? Would you like to have a career where meaningful work provides you with immense job satisfaction as well as a highly competitive compensation package? You can have all of this and more at Five Star Equipment, Northern PA and New York States John Deere construction and forestry equipment dealer.
Five Star Equipment has an exciting opportunity for a Service Advisor in our Rochester, NY branch. Our ideal candidate will have superior customer service skills and experience in building and strengthening relationships with customers. The Service Advisor is a branch position assisting the branchs Service Manager, working as the face of the branch for the Service Department. The Service Advisor will foster brand loyalty by providing accurate and timely technical support and offering equipment service programs to customers. Sales experience a plus, as the Service Advisor will offer service program upsells as a problem solver when the opportunity exists. Strong phone communication skills are important.
Job Duties/Responsibilities may include, but are not limited to:
The Service Advisor is the direct point of contact with a customer and works with the Service Department to ensure the customers needs and expectations are met in a timely manner.
Handles heavy phone volume combined with computer/data entry skills while paying close attention to detail.
Accurately takes customer information, records the customers requests in the system and expedites service.
Develops quotes for Service Technicians in accordance to company policy.
Coordinates shop work schedule, ensuring services are completed on time and as promised to the customer. Provides proactive communication to the customer regarding any potential delays in service, or when other issues needed service are discovered.
Responsible for timely opening and closing of repair orders in the system, collecting purchase order information, warranty information and/or customer payment.
Must understand and apply proper procedures related to paper or computer-based purchase orders, parts lists, invoices, vendor accounts receivables, etc.
Reports safety concerns, incidents related to near-miss, accidents or injury ASAP to proper company representative.
Participates in scheduled or informal performance reviews with supervisor as needed.
Follows the standard for conduct within the department. Provides positive, proactive attitude and cooperates with all company employees, vendors and customers. Follows Company and department policies whether written or verbal.
Other duties as assigned.
Experience, Education, Skills and Knowledge
3 to 5 years experience in heavy equipment service and must have a heavy equipment technical background in-order to communicate with technicians and customers regarding heavy equipment repairs.
Must have a solid foundation of equipment parts and prior experience working as a technician or mechanic.
Understands factors facing customers and their equipment such as time, work conditions, physical demands, etc.
Ability to use software applications such as the CDK business system, Microsoft Office and Internet functions.