This is a full-time Assistant Manager position, located in Texas City, Texas. We are looking for a proven leader to drive the property forward in its occupancy and leasing management. Our ideal candidate has a minimum of 3-5 years' relevant work experience, and will put our core values into action every day as we create a successful community. This person will be responsible for the day-to-day lease up and operations of the community. The Assistant Manager must also have a thorough understanding of the competitive market and high standards for customer service. Candidates should be very organized and strong in marketing, resident retention, resident relations, and collections.
This position requires that candidates must have a minimum of 2 years LIHTC (Tax Credit) or HOME experience.
REPORTS TO: COMMUNITY MANAGER AND DISTRICT MANAGER
Performs activities related to apartment rentals, move-ins, and lease renewals. Has extensive knowledge of new construction lease up. Will partner with the Community Manager and Marketing Department pertaining to the property's marketing, advertising, and sales activities. Will attend all Expos, Trade Shows, Chamber Events, and other outsource marketing functions. Interacts directly with prospective and current residents to achieve maximum occupancy, including generating and handling traffic, leasing apartments, preparing lease documentation, and rent collection.
DUTIES AND RESPONSIBILITIES:
Conduct all business in accordance with Oldham Goodwin Group policies and procedures. Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and State laws.
Assist in hiring, training, motivates and supervises all on-site leasing staff in order to achieve operational goals of assigned community. This includes new employee orientation and training, ongoing formal and informal performance evaluation, review and approval of timesheets, instructing and advising on-site staff of employee procedures and guidelines.
Provide comprehensive feedback to under-performing employees. Facilitates disciplinary procedures and documentations up to and including terminations of employment if necessary.
Conduct on-going training with office staff; e.g., leasing paperwork, fair housing, and any other type of training that may be needed on a daily basis.
Correctly complete all lease applications, assist with application verification, and notify prospective residents of results.
Exhibit a thorough understanding of leases and ensure residents and personnel are in compliance.
Maintain accurate resident records in property management software.
Ensure that lease files are complete and that completion of leases is being executed properly in Doc Management.
Responsible for offices opening on schedule, as well as condition of office and model apartment.
Maintains records on all aspects of management activity on a daily, weekly, and monthly basis. Submits required reports to corporate offices on a weekly and monthly basis.
Ensure resident retention through communication and the delivery of excellent customer service.
Accept service requests from residents and route to maintenance for prompt processing.
Serve as liaison between maintenance and residents to assure all maintenance requests are addressed appropriately.
Ensure contact with residents on a regular basis to assess needs and provide resolution to resident issues.
Maintain a positive customer service attitude. As a member of management, you are required to maintain a professional appearance, demeanor, and interaction with co-workers, residents, and vendors at all times.
Review all notices to vacate to determine the cause of the move-out.
Conduct market surveys monthly and provide trend report information. Shop competition and be aware of neighborhood market conditions.
Greet prospective residents, qualify, determine needs and preferences, and professionally present community and specific apartments while providing features and benefits.
Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc.
Contribute ideas to the Community Manager for marketing the property and improving resident satisfaction.
High School Diploma
Preferred 3-5 years' experience in the field or related area-preferably in an Assistant Manager Position
Computer Skills to include Microsoft programs and Windows
OneSite operating system skills recommended
Good verbal, written, and supervisory skills
MUST HAVE A MINIMUM OF 2 YEARS LIHTC (TAX CREDIT) EXPERIENCE
Work Hours: Full time hours. Must be available to work evenings and on weekends according to the business needs of the company and for emergencies.
Frequent need (20% to 25% of the time) to utilize personal transportation to inspect apartment community and surrounding neighborhood, make trips to the back and visit the corporate office.
Occasional use of golf cart may be necessary.
Must have valid driver's license and automobile insurance.