Strong knowledge of Medicare Supplements.
Plan, organize, and direct the daily remote Medicare Supplement sales.
Meet or exceed sales goals within compliance and quality guidelines and expectations
Protect consumer private information
Assist in skills assessment by measuring and reviewing periodic performance, delivering feedback, assessing reactions, and responding appropriately.
Analyze statistical reports and other documentation to identify trends and implement enhancements to overall performance.
Maximize impact of financial performance.
Work with internal business partners to proactively develop continuous quality improvement initiatives surrounding customer service and client satisfaction.
Identify needs of Agents, Team Leads and agents to ensure they have the necessary tools to provide quality service and achieve goals. Make recommendations, and implement new processes and procedures.
Develop and implement programs that enhance employee motivation and maintain a positive work environment.
Communicate and implement, through staff meetings or one-on-one counseling sessions, company and/or Call Center policies and procedures.
Assist VP of Corporate Sales in providing tactical planning to ensure quality interactions with clients and enhance overall operational effectiveness.
Thinking critically on challenges, develop solutions, and implement them with a focus on consistent and sustained improvement
Oversee and delegate projects assigned by the VP of Corporate Sales.
Perform other duties as assigned.
Bachelor's Degree in a related field or the recognized equivalent in work experience or a combination of work experience.
7+ Years' experience in a Call Center operation leadership within a sales environment
4+ years' experience leading and coaching high performing sales teams
Strong leader with a track record of developing individual and team skills and productivity
Knowledge of internal computer/operating systems
Strong analytical and project management skills
Budgeting and overall P & L management experience