The Associate Operations Manager serves as the second in command to the Operations Manager, responsible for assisting in day-to-day leadership and contributing to the overall successful operation of an individual location. The AOM provides direct support to the Operations Manager and assists with responsibilities as they relate to the department. The Associate OM is responsible for maintaining operational excellence and performing other managerial tasks in the absence of the OM. As the Operations Manager, the AOM works closely with Leads and Coordinators to ensure members receive exceptional customer service from a friendly staff, in a clean and well-maintained facility.

*This individual must be willing to work evenings and weekends routinely*

General Accountabilities

Provides direction, leadership, and upholds Company standards in the absence of the Operations Managers

Performs administrative duties normally associated with a clerical position, such as answering phones in a friendly manner,

providing assistance in a variety of areas, cash handling, data processing, and member account maintenance.

Enthusiastically greets and welcomes members, prospective members and guests

Handles complaints and resolve issues promptly

Assist in the development and maintenance of qualified staff as it pertains to each reporting department.

Manages multiple aspects of inventory control, payroll budget, daily income reconciliations, shift coverage and general club

cleaning and maintenance.

Educates staff of proper company policies and procedure

Assists with duties such as hiring, training, scheduling, evaluating, and disciplinary counseling for each reporting department.

Communicates areas of accountability and performance expectations to staff

Recommends rate adjustments, transfers, promotions and dismissals.

Assists in the development of individuals for future advancement.

Provides additional and ongoing training as necessary, and as it relates to software, policies, procedures, and techniques.

Fosters a cooperative and harmonious working climate to maximize employee morale and productivity.

Attends meetings and participates in training seminars as requested or needed.

Maintains a favorable working relationship with all other company employees to foster aid.

Ensures proper execution of all Company strategies, procedures, and techniques.

Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt

corrective action where necessary or suggests alternative courses of action which may be taken

Ensures completion of various daily, weekly and monthly tasks and reports, in a timely and accurate manner, as assigned or

requested by management.

Assists with payroll task as assigned. Submits information, as requested, in a timely manner.

Solicits and reacts accordingly to positive and negative member feedback.

Represents the company in a professional manner at all times.

Performs other duties and responsibilities as required or requested.

Competencies

Must have strong communication skills, and respond well to questions

Excellent interpersonal and customer relations skills

Ability to lead and manage others

Utmost ethical conduct

Ability to take initiative and problem solve

Dedication to maintaining personal integrity and ones own health and fitness

Adapts very well to change and inconsistency in the workplace

Ability to present oneself, and the company, in a professional manner

Ability to organize, prioritize, and meet deadline.

Required Education and Experience

Must have GED or High School or Equivalency

Prior experience supervising and developing staff is required

Food Serv-Safe certification not required for hire, but may be a condition of employment depending on the employment

location

Supervisory Responsibility

The Associate Operations Mangers serves as the second in command to all Front-Line, Retail (location specific), Juice-Bar (location specific) and Cleaning Staff. The AOM provides direct support to the Operations Manager and assist with the daily responsibilities as they relate to the department. The Associate OM is responsible for maintaining company standards, providing general direction, and completing other managerial tasks in the absence of the OM.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.

Position Type/Expected Hours of Work

This is a full-time position that requires a physical onsite presence and a minimum of 40 scheduled hours per work week. Unless otherwise specified, days and hours of work are Saturday through Wednesday, 3pm to 11pm. Weekend and evening work is required routinely, as this individual serves as the weekend/evening manager. Schedule alterations must be approved prior, in writing, by the direct supervisor

Travel:

This position requires a medium to moderate amount of travel. Associate Operations Managers will be expected but not limited to, travel between all locations, as the job duties and trainings demand.

Work Authorization/Security Clearance

This position requires additional screening as a condition of hire.

PM17