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Customer Care Specialist/Receptionist - Keys Auto Center
Keys Auto Center
 
Job Location: Key West, FL


Job ID 2019-1519
Dealership Keys Auto Center
Category Customer Service/Support
Salary Starting $13/HR + Benefits + Bonus
Type Full-Time


Position Overview

This position requires a highly adaptable individual to be able to point customers to the correct information/individual being sought. Incumbent is the first point of contact with customers and shall represent the company in a positive light by greeting customers in a friendly upbeat manner, answer inquiries and provide information to the walk-in and phone-in customers, potential customers, visitors, and other interested parties regarding product, activities conducted at establishment and location of departments, offices, and employees within the organization.

Responsibilities

  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greet persons entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Operate customer relationship management (CRM) software to efficiently manage phone and showroom traffic.
  • Hear and resolve complaints from customers or the public.
  • Issue receipts, refunds, credits, or change due to customers.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Close repair orders when customer vehicles are picked up and parts are received and delivered.
  • Process purchase orders for vendors and post to general ledger.
  • Print totals shown on cash receipts register and verify against cash on hand.
  • Scan sales deposits, service repair orders, parts counter tickets into Dealership Management System, DSDA daily.
  • Post Parts manufacturer invoices daily.
  • Print customer adverse action forms in Dealer Track.
  • Provide coverage for Dealership Accounting Specialist when needed.
  • Provide information about the company, such as location of departments or offices, employees within the organization, or services provided.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Receive cash, check or credit card payment and record and process transactions accurately for all departments.
  • Process purchase orders for vendors.
  • Prepare Fed-Ex shipments.
  • Process company Thank you letters received from BDC to include adhering labels on envelopes, sort by salesperson and deliver accordingly for personalized signatures.
  • Maintain monthly gas log.
  • Maintain lobby or reception area clean, neat and well organized.
  • Other special projects or duties requested by Dealership Accounting Manager.


Qualifications

  • Customer Oriented - Motivated and proven ability to take care of the customers' needs while following company procedures.
  • Reliability - The trait of being dependable and trustworthy.
  • Organized - Possessing the trait of being organized or following a systematic method of performing a task.
  • Communication, Written - Ability to communicate in writing clearly and concisely.
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Detail Oriented- Ability to pay close attention to details and follow through on a task.
  • Accuracy - Ability to perform work accurately and thoroughly.
  • Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
  • Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
  • Team player - Strong sense of team. Ability to work with and support one another.
  • Friendly High Energy - The ability to deliver an excellent customer service experience
  • Good listening skills - questioning techniques to determine guest needs
  • Positive attitude - enthusiastic, and passionate about the automotive industry and about revolutionizing the way the world buys cars
  • Have the desire to be a part of an ever-growing company in a highly dynamic environment
  • Flexibility to work evenings and weekends in a retail environment


  • Core Value: Family-Employee is a team-player, and promoted cooperation, professionalism and commitment within a team to achieve goals and deliverables.
  • Core Value: Openness - Employee builds constructive working relationships characterized by a high level of acceptance, cooperation and mutual respect.
  • Core Value: Commitment - Employee shows hard work, commitment and dedication on the job and committed to influencing others to act in support of the company. Employee is committed to optimal performance. Employee adheres to being committed to following all company policies and adhered to all workplace safety and exercises care while on the job.
  • Core Value: Integrity - Earns others trust and respect through consistent honesty and professionalism in all interactions such as fellow co-workers and with customers.
  • Core Value: Stability - Employee demonstrates steadfast loyalty and commitment to working consistently toward the common goals of the organization.


SKILLS & ABILITIES

Education:High School Graduate or General Education Degree (GED): Required

Experience: One year of customer service oriented experience in a position with high walk-in traffic.

Computer Skills:This position requires an intermediate level of competency using Microsoft Office Suite.

Other Requirements:
  • Incumbent must maintain a polished, professional appearance.
  • This position requires incumbent to be highly reliable and on time to work as scheduled.


WORK ENVIRONMENT

The work environment is extremely fast paced and energetic.

Summary of Benefits:

In addition to a competitive compensation package we offer awesome benefits like these:
  • Health Insurance
  • Dental
  • Vision
  • Long-term disability income protection (100% employer paid premium)
  • Optional Short-term disability
  • Life and Accident insurance (100% employer paid premium)
  • Optional life buy-up, spousal and child coverages
  • Supplemental insurance
  • 401K retirement plan with employer contributions
  • Paid Time Off
  • Legal service
  • Tuition Reimbursement
  • Referral Program
  • Philanthropic Opportunities





 
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