Office Quality Assurance Specialist Position Overview
Under the general supervision of the President/CEO, assists in the auditing of client documentation on an ongoing basis. Assists with ensuring compliance with all state and federal regulations, applicable statutes, AOI policies, and regulatory agency requirements related to the position.
Office Quality Assurance Specialist Essential Job Functions
• Ensures that all client documentation reflects that employee is following the client care plan, performing all duties listed, not performing duties not listed, and that duties are performed when assigned (if assigned an AM shower, not marked in PM, etc.).
• Ensures that the number of visits and length of visits matches the client care plan.
• Ensures that client documentation contains accurate dates and times of visits.
• Ensures that employees include an explanation for duties that are included on the care plan but not performed. Ensures that documentation reflects the appropriate amount of time the tasks take to complete.
• Ensures that employees are not duplicating services for the same client, and are not present at a client visit at the same time as another employee.
• Ensures that visits are spaced correctly.
• Ensures that CNA client sheets include the number of transfers performed, and intake/output measurements, if assigned.
• Tracks missed and shortened visits.
• Notifies DON/Director of IHSS of anything unusual.
• Schedules and tracks appointments with employees for corrections to documentation.
• Accepts accountability and responsibility for own actions within the nursing practice and maintains an effective working knowledge of AOIs policies and procedures and current legislation relevant to home health care and other home care services.
• Strives to detect and prevent compliance violations.
• Maintains confidentiality and follows HIPAA guidelines in all aspects of the job.
• Successfully completes annual training to meet compliance requirements.
• Performs other related duties and responsibilities as deemed necessary.Office Quality Assurance Specialist Requirements:
Office Quality Assurance Specialist Requirements
• Reports to work consistently and on time
• Is at least 21 years of age
• Has a valid driver's license, current auto insurance, and a reliable vehicle, or a workable plan for alternate transportation
• Integrity Job requires being honest and ethical
Office Quality Assurance Specialist Knowledge
• Knowledge of home care functions
• Maintains an effective working knowledge of AOIs policies and procedures relevant to client documentation and home health care
• Knowledge and awareness of individual differences in ability, personality, and interests
• Knowledge of principles and processes for providing client services, including meeting quality standards for services
Office Quality Assurance Specialist Skills
• Gives full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Must possess computer literacy including data entry, spreadsheets and word processing
• Must possess excellent organizational skills and have a strong attention to detail
• Must have the ability to work efficiently, handle multiple tasks, and meet deadlines
• Must have the ability to exercise discretion in confidential matters
• Actively looks for ways to help people
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Is aware of others' reactions and understands why they react as they do
• Monitors/Assesses self-performance to make improvements or take corrective action
Office Quality Assurance Specialist Ability
• Communicates information and ideas effectively
• Listens to and understands information and ideas presented, both spoken and written
• Must be able to develop procedures for work activities and carry work through to completion using own initiative
• Able to develop constructive and cooperative working relationships with others, and maintain them over time
• Must have the ability to train employees
• Recognizes when something is wrong or is likely to go wrong. Recognizes that there is a problem
• Accepts accountability and responsibility for own actions
Office Quality Assurance Specialist Physical Activities
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit for extended periods. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to focus
Office Quality Assurance Specialist Work Environment
• Work is generally performed in an office, which is busy, oriented to public service and subject to constant work interruptions. Employee may work under the stress of continual public and/or interdepartmental contacts and pressure to meet timelines. The noise level in the work environment is usually moderate. The employee may also travel to various other locations to attend meetings and/or training sessions
AOI adheres to a policy of equal opportunity and non-discrimination to all regardless of age, sex, color, ethnic origin, national origin, religion, sexual orientation, political affiliation, marital status, parental status, or disability.