JOB REQUIREMENTS INCLUDE
Education: High school diploma or GED equivalent required; Associates degree preferred.
Experience: Minimum of 3 years previous customer service required. Call center, or data entry experience preferred.
- Excellent customer service skills and telephone etiquette
- Ability to effectively navigate through multiple IT platforms
- Strong communication and interpersonal skills (written and verbal)
- Excellent listening skills and ability to be impartial
- Excellent organizational skills - great attention to detail
- Ability to function in a multi-tasked and fast paced environment and prioritize time sensitive issues
- Good analytical skills
- Advanced computer skills in Microsoft Excel and Word.
Total Number of Employees Directly Supervising: 0
Number of Subordinate Supervisors Reporting to Position: 0
VISION REQUIREMENTS INCLUDE (check one)
Can be performed with or without assistive technology:
X Required to perform activities such as: preparing/analyzing data/figures; viewing a computer screen; reading; inspecting small objects for defects; using measuring devices; and/or assembling parts with close eye contact.
___ Required to perform activities such as: operating machinery and/or power tools at or within arms reach; performing non-repetitive tasks such as carpentry work or repairing machinery.
___ Required to review/inspect own assigned work, the work of others, or facilities or structures.
Requires normal (or corrected to normal) vision/acuity:
___ Required to operate motor vehicles and/or heavy equipment such as forklifts.
Envision, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without illegal discrimination because of race, color, sex, age, gender identity, disability, religion, citizenship, national origin, ancestry, military status or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics and genetic information, and any other status protected by law.
Envision employs and advances in employment individuals with disabilities and veterans, and treats qualified individuals without discrimination on the basis of their physical or mental disability or veteran status.
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
This position description is intended to convey generally the duties of this job. It is not an all-inclusive listing of duties, and it is not a contract, expressed or implied.
PHYSICAL REQUIREMENTS INCLUDE
In an average workday, employee must (check one frequency for each task):
Reach above shoulders
Employee must use hands for repetitive action such as (please check all):
WORKING CONDITIONS INCLUDE
In an average workday, employee is exposed to (check one frequency for each task):
General shop or store conditions
General office environment
Humid, extreme hot/cold temps (non-weather)
Outdoor weather conditions
Fumes or airborne particles
Moving, mechanical parts
Loud noise intensity levels
Risk of electrical shock
Travel for job