Community First Credit Union
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Job Location: Jacksonville, Florida
Salary:
Salary Range: $11.18-$18.94
Reference ID: CC102209
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Description:
Saturday hours 9:00-5:00pm or as scheduled one or more Saturday’s per month.
To answer incoming calls to assist members and potential members with their telephone inquiries; explain services; respond to problems, direct phone calls to the appropriate area, and consistently practice Creating Member Loyalty skills on a daily basis.
Major Duties and Responsibilities:
Receive incoming phone calls, answers account, product and service related questions, calculates payments, and identifies cross-sell opportunities by asking high impact questions.
Assists members and potential members with their telephone requests; resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations. May take loan applications on the phone from members and potential members.
Maintains member account information on computer system. Assures that appropriate records are maintained accurately and required reports are prepared.
Assists other departments as needed. Performs other related duties as assigned.
Expectations:
1. To answer telephone immediately.
2. To contribute to meeting or exceeding established departmental goals.
3. To provide accurate, courteous, friendly, timely, and professional phone service to all members and potential members.
4. To become completely knowledgeable of lending policies and procedures, in order to serve as a loan processor.
5. To process member transactions and loan applications with zero errors.
6. To meet all individual goals on cross selling, production, quality and phone statistics.
7. To represent the credit union in the Creating Member Loyalty manner 100% of the time.
8. To actively practice the C1CU Core Values which includes: Commitment to Members. Creating Trust, Continuous Improvement;
Collaboration, Creativity & Innovation and Community Focus.
9. To maintain compliance in all areas including BSA and OFAC.
Requirements:
Experience: Six months to two years of similar or related experience.
Education: Equivalent to a high school education.
Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.
Other Skills: Good communication skills, both verbal and written; logical and analytical judgment; 10-key, typing, and keyboard skills.
This Job Description is not a complete statement of all duties and responsibilities comprising this position.
How To Apply:
Community First Credit Union
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