Description
Dixon is looking for a Customer Service Representative to join our team in Houston, TX.  The Customer Service Representative will provide superior customer service to both external and internal customers. Responsibilities include entering orders, resolving product or service issues, and following up with customers to ensure their needs were satisfied. Additional responsibilities include accounts receivable functions, customer invoicing, file maintenance, and various special projects as needed. Previous customer service or administrative experience with strong organizational skills preferred. Bachelor's degree preferred.

RESPONSIBILITIES:  

Providing support to both internal and external customers
Responding to email and phone inquiries
Accounts receivable functions
Manage customer invoicing
Assist with special projects as needed

COMPETENCIES:  

Excellent customer service skills and positive attitude
Ability to communicate effectively; must be a good listener
Ability to remain calm under pressure, but have a sense of urgency
Ability to resolve customer inquiries efficiently and prioritize requests
Strong ability to handle challenges and multitask
Strong attention to detail
Ability to work in a fast-paced environment
Strong computer skills; Microsoft Office and various software programs

The above statements are intended to describe the general nature and level of work performed in this position and are not intended to be an exhaustive list of all duties, responsibilities and skills required and are subject to change. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Employment at DVCC, Inc. is contingent upon the candidate's ability to pass a pre-employment criminal background check, drug screening and physical capabilities test.

Applicants are considered for all positions without regard to race, color, creed, religion, sex, sexual orientation, national origin, age, disability, marital status, veteran status and any other status protected by federal, state or local law.

Qualifications
 

Behaviors
Preferred

Dedicated: Devoted to a task or purpose with loyalty or integrity

Enthusiastic: Shows intense and eager enjoyment and interest

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Team Player: Works well as a member of a group

Loyal: Shows firm and constant support to a cause

Motivations
Preferred

Goal Completion: Inspired to perform well by the completion of tasks

Self-Starter: Inspired to perform without outside help

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education
Preferred

Associates or better.

Experience
Preferred

2-4 years: Customer Service/ Administrative Experience

HOW TO APPLY:



The Dixon Group

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Disclaimer:  Dixon is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of Dixon about this opening. All resumes submitted by search firms/employment agencies to any employee at Dixon via-email, the Internet or in any form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of Dixon. No fee will be paid in the event the candidate is hired by Dixon as a result of the referral or through other means.