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Technical Customer Service Representative - Customer Service
The Dixon Group
The Dixon Group
Job Location: Dallas, NC 28034, USA
Job Type: Full Time
Department: Customer Service
Requisition Number: TECHN005379

Job Details

Dixon is looking for a Technical Customer Service Representative to join it`s team in Dallas, NC. 3-5 years of customer service or inside sales (call center, retail services, B2B) preferred. This position provides superior customer service to both external and internal customers. In this position you will respond to customer`s inquiries or complaints regarding our products/services, determine best method to resolve complex customer problems, coordinate information to resolve problems, let customer know resolution of the problem and follow up to ensure the customer is satisfied. You will need to analyze a customer`s product needs and refer to other service or technical departments for follow up or additional information as needed. Provide updates to other internal teams on customer needs and factors that contribute to customer satisfaction. You may be assigned to support products that are more complex or critical and you will use a customer relationship application or database to record activities and research product information.



  • Respond to customer inquiries via email, phone and internal systems
  • Manage key accounts, coordinate orders and product shipments
  • Support regional and territory sales managers
  • Data entry and reporting
  • Organize and assist with training events
  • Provide additional support with projects




  • Strong organization skills and ability to multi-task
  • Excellent written and oral communication skills
  • Strong computer skills (proficient in all Microsoft Office applications and Google Suite)
  • Strong sense of professionalism, customer service skills and work ethic
  • Strong mechanical aptitude






Dedicated: Devoted to a task or purpose with loyalty or integrity

Enthusiastic: Shows intense and eager enjoyment and interest

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Team Player: Works well as a member of a group

Loyal: Shows firm and constant support to a cause



Goal Completion: Inspired to perform well by the completion of tasks

Self-Starter: Inspired to perform without outside help

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization



Licenses & Certifications







The Dixon Group

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Disclaimer:  Dixon is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of Dixon about this opening. All resumes submitted by search firms/employment agencies to any employee at Dixon via-email, the Internet or in any form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of Dixon. No fee will be paid in the event the candidate is hired by Dixon as a result of the referral or through other means.

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