Job Details
Description
Dixon is looking for a Customer Service Representative to join our Distribution Team in Dallas, NC. You will assist customers with sales and product inquiries, handle incoming customer orders, and respond to customer problems. You need to be able to determine the best method to resolve problems to ensure customer satisfaction, and adhere to company policy. You will also need to be able to handle and process returns, as well as help with cycle counts. Must be able to work in a team environment and have excellent communication skills.
At Dixon, we value the contributions of our Military Veterans and proudly employ our nations heroes. Veterans are strongly encouraged to apply.
Responsibilities:
- Provide excellent customer service with both internal and external customers
- Follow up with customers to make sure customer needs are satisfied
- Process customer orders via fax, phone, email
- Excellent telephone manners and business writing skills
- Team oriented
- Other duties as needed
Competencies:
- Interact with customers in a friendly and courteous manner
- Pay attention to detail
- Follow instructions
- Work in a fast paced call center environment
- Strong computer skills; Microsoft Office, Google Drive
- Strong ability to handle challenges and multitask
- Proficient with time management
- Maintain calm under pressure
Qualifications
Skills
Behaviors
Required
Loyal: Shows firm and constant support to a cause
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Team Player: Works well as a member of a group
Motivations
Required
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Goal Completion: Inspired to perform well by the completion of tasks
Self-Starter: Inspired to perform without outside help
Education
Required
High School or better.
Preferred
Associates or better.
Experience
Preferred
2-4 years: Previous customer service experience
Licenses & Certifications
HOW TO APPLY:
Dixon Valve & Coupling Company
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Disclaimer: Dixon is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of Dixon about this opening. All resumes submitted by search firms/employment agencies to any employee at Dixon via-email, the Internet or in any form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of Dixon. No fee will be paid in the event the candidate is hired by Dixon as a result of the referral or through other means.
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