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Customer Service Assistant - Customer Service
Dixon Valve & Coupling Company
Dixon Valve & Coupling Company
Job Location: Manheim, PA
Job Type: Full Time
Department: Customer Service
Job Details

Bearon Manufacturing is looking for a full-time customer service assistant to join its team in Manheim, PA. The Customer Service Assistant will provide superior customer service to both external and internal customers. Responsibilities include entering orders, resolving product or service issues, and following up with customers to ensure their needs were satisfied. Additional responsibilities may include working on special projects where you will be presented with new and diverse challenges daily. This job requires previous customer service or administrative experience along with strong organizational and computer skills. As a member of the Bearon team, you will receive a competitive salary, paid vacation, bonus program, 401(k) plan, health benefits, training opportunities and more.

  • Prepares reports for department and management
  • Assist with internal communication regarding orders and production processes
  • Complete data entry
  • Other duties as assigned

  • Strong aptitude for sales/customer service
  • Ability to communicate effectively; must be a good listener
  • Adept at problem-solving and change
  • Ability to resolve customer inquiries efficiently and prioritize requests
  • Able to manage multiple projects with attention to detail
  • Well organized
  • ERP experience preferred
  • Ability to work independently with initiative and self-managed deadlines
  • Strong computer skills; Microsoft Office and various software programs



MicroSoft Office



Dedicated: Devoted to a task or purpose with loyalty or integrity

Enthusiastic: Shows intense and eager enjoyment and interest

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Team Player: Works well as a member of a group

Loyal: Shows firm and constant support to a cause



Goal Completion: Inspired to perform well by the completion of tasks

Self-Starter: Inspired to perform without outside help

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization



High School or better.



2-3 years: Customer Service/ Administrative Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)


Dixon Valve & Coupling Company

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Disclaimer:  Dixon is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of Dixon about this opening. All resumes submitted by search firms/employment agencies to any employee at Dixon via-email, the Internet or in any form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of Dixon. No fee will be paid in the event the candidate is hired by Dixon as a result of the referral or through other means.

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