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Customer Service Representative - Customer Service
Dixon Valve & Coupling Company
Dixon Valve & Coupling Company
 
Job Location: Manheim, PA
Job Type: Full Time
Department: Customer Service
Job Details
Description

The Customer Service Representative will provide superior customer service to both external and internal customers. Responsibilities include entering orders, resolving product or service issues, and following up with customers to ensure their needs were satisfied. Additional responsibilities include accounts receivable functions, customer invoicing, file maintenance, and various special projects as needed. Previous customer service or administrative experience with strong organizational skills preferred.

RESPONSIBILITIES:
  • Providing support to both internal and external customers
  • Responding to email and phone inquiries
  • Accounts receivable functions
  • Manage customer invoicing
  • Assist with special projects as needed

COMPETENCIES:
  • Excellent customer service skills and positive attitude
  • Ability to communicate effectively; must be a good listener
  • Ability to remain calm under pressure, but have a sense of urgency
  • Ability to resolve customer inquiries efficiently and prioritize requests
  • Strong ability to handle challenges and multitask
  • Strong attention to detail
  • Ability to work in a fast-paced environment
  • Strong computer skills; Microsoft Office and various software programs


Qualifications

Skills



Behaviors


Preferred

Dedicated: Devoted to a task or purpose with loyalty or integrity

Enthusiastic: Shows intense and eager enjoyment and interest

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Team Player: Works well as a member of a group

Loyal: Shows firm and constant support to a cause

Motivations


Preferred

Goal Completion: Inspired to perform well by the completion of tasks

Self-Starter: Inspired to perform without outside help

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School or better.



Experience


Preferred

2-3 years: Customer Service/ Administrative Experience

Licenses & Certifications



Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information.



HOW TO APPLY:



Dixon Valve & Coupling Company

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Disclaimer:  Dixon is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of Dixon about this opening. All resumes submitted by search firms/employment agencies to any employee at Dixon via-email, the Internet or in any form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of Dixon. No fee will be paid in the event the candidate is hired by Dixon as a result of the referral or through other means.

 
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