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City of Greenville
City of Greenville



Job Location: Greenville, SC
Job Type: Full Time

$38,480.00 - $56,763.20 Annually


100 W. McBee Street - Greenville, SC

Job Type

Full Time



Job Number




Brief Description

Brief Description of the Job
Supervises fixed routes, paratransit, and trolley operations at the Greenlink Terminal. Ensures routes operate efficiently and safely. Analyzes current route performance and makes changes as necessary to ensure all routes are on time. Assists management in the investigation of complaints. Creates weekly work schedule for operators, ensuring that all shifts are covered while minimizing overtime. Maintains accurate records of employee work hours. Uses records to verify payroll for subordinate operators. Trains new operators on Greenlink policies and routes. Assists operators, dispatchers, and management as needed. Responds to accidents, collects necessary information, and documents scenes appropriately. Operates buses as needed to fill empty shifts or relieve operators for lunch. Escorts operators to Department of Transportation (DOT) drug testing. Works on committees as needed. Aids in interviewing and selecting new operators. Performs yearly evaluations on all subordinates. Authorizes detours during weather conditions, road construction, and special events. Monitors and report bus violations for safety and operational procedures to safety personnel. Serve as a subject matter expert on the Accident Review Committee and Greenlink`s Safety Committee as required.

Job Duties

Essential Functions
Supervise Operations (65%): Arrive at Operations center each morning to open facility, prepare paperwork for operators, ensure all operators are clocked in on time, and supervise pre-trip inspections of buses. Supervise daily operations from the Greenlink terminal and from the road. Ensure that all City of Greenville, Greenlink, and GTA, SCDOT, and FTA rules, policies, and procedures are followed by subordinate operators. Perform operator evaluations/ride-a-longs to ensure safe and efficient operation of buses. Close Greenlink Terminal in the evening, ensure all buses are shut down properly, post-trip inspection forms completed, and all employees have clocked out. Monitor routes daily, authorize reroutes as necessary due to current conditions. Analyze traffic and passenger data to identify schedule problems and report information to the Assistant Director. Instruct, advise, and evaluate subordinate operators on the safe, efficient operation of equipment. Identify and recommend retraining for operators. Approve payroll for subordinate employees based on work schedules. Ensure operators are adhering to Greenlink and City of Greenville policy. Administer disciplinary action to employees at the direction of Assistant Director. Provide feedback and guidance to operators to improve operation. Respond to accidents/incidents, ensure all required paperwork is complete and correct. Escort operators to DOT required random drug testing. Provide assistance to operators during breakdowns and emergencies. Aid in counting money from previous day`s ticket sales. Monitor weather conditions and make recommendations about continuation of service. Interact with the general public to answer questions and share information. Participate in the development of new policies and procedures, as well as make recommendations of new policies and procedures. Support management in the implementation and continuous improvement of Safety Management System processes and activities. Monitor compliance with Greenlink`s Agency Safety Plan. Document and investigate safety issues or concerns directly observed or reported by front-line employees or the general public. Conduct and document a preliminary hazard analysis of reported safety issues or concerns. Monitor the safety and security of Greenlink Terminal and all buses. Coordinate with law enforcement as necessary to have passengers removed if needed. Ensure all routes are logged into their correct run and trip in the AVL Tracking system. Each supervisor will be assigned one of the following specialties:

  • Scheduling: Develop a weekly schedule for all fixed routes. Plan the vacation pick for all operators. Plan and coordinate the run pick for all routes and drivers. Ensure all scheduling needs are met. Assure extra board is staffed as necessary. Ensure a standby driver is in place. Minimize overtime as often as possible.
  • Video Retrieval & Investigation: Retrieve video from buses when complaints are received. Clip video and store in proper location. Ensure all videos are documented with complaint information. Determine validity of complaints based on video evidence.
  • Supervise Trolley Operations: Develop weekly trolley operator schedule. Provide on-site supervision of trolley during trolley operating hours. Serve as GAP operator for paratransit needs in trolley service area when need. Interact with public to answer questions, take complaints, and share information.
Provide Dispatch Services (25%): Provide public transit dispatching for fixed route, paratransit, and trolley services. Monitor two-way radio traffic, respond accordingly. Coordinate with other supervisor to authorize and communicate route changes due to inclement weather, unsafe conditions, road constructions, accidents, and other unique situations. Instruct drivers concerning directions and detours. Contact and coordinate with law enforcement and emergency services when needed. Coordinate with maintenance when replacement vehicles or drivers are needed due to accidents, breakdowns, or other emergencies. Monitor and record all missed trips. Monitor and record all road calls.

Provide Training for New Bus Operators (5%): Train new operators on Greenlink and City of Greenville policies and procedures. Provide new operators with an orientation session on Greenlink. Conduct behind the wheel and classroom training for Bus Operators in the following areas: Service Area Familiarization, Passenger Boarding and Alighting, Accident and Emergency Procedures, Genfare Training, Destination Sign Training, Timesheet Training, Customer Service, ADA, Pre/Post Trip Inspections, and Safe Driving.

Serve as Backup Bus & Trolley Operator (5%): Operate buses, trolleys, and GAP vehicles when necessary to cover shifts or provide assistance. Ensure vehicle is operated safely and that customers have a good experience. Collect fares as necessary, and assist ADA passengers as needed. Operate buses and trolleys during special events and ensure the organization is cast in a positive light.

Perform other duties as assigned.


Job Requirements
Formal Education: High school diploma or equivalent is required.

Experience: Over two years of experience in transit system including one year of supervisory experience.

Driver`s License Required: South Carolina CDL Class B with passenger endorsement and no air brakes restrictions. No more than one (1) moving violation in the past three (3) years. No arrests for driving under the influence of alcohol or drugs.

Certifications and Other Requirements: Accident Investigation training/Certification within 6 months of hire. CDL Medical Examiners Certificate.

Knowledge, Skills, and Abilities
Knowledge: Work requires a comprehensive practical knowledge of a technical field with use of analytical judgment and decision-making. Must be able to exercise independent thinking and the ability to conceptualize and develop new or improved procedures, techniques or ideas appropriate to the work environment. Work product primarily affects processes and program/functional areas within the department.

Reading: Ability to read papers, periodicals, journals, manuals, and policies.

Math: Ability to deal with a system of real numbers; and practical application of fractions, percentages, ratios/proportions and measurement.

Writing: Ability to write reports, prepare business letters, summaries, meeting minutes, and emails using proper format, punctuation, spelling, and grammar, using all parts of speech.

Machines, Tools, Equipment, and Work Aids: Telephone, two-way radio, fax, calculator, printer, copier, fixed route buses, GAP vans, transport vans, company cars, answering machine, direct connect telephone, cameras, and monitors, scanner, Microsoft Office Suite, related Route Match software, and computer with hard drive player for cameras.

Working Conditions
Primary Work Location: Office environment, warehouse, and outdoors (Transit Center).

Environmental/Health and Safety Factors: Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work. Daily exposure to respiratory hazards, noise and vibration, and physical hazards. Seasonal exposure to extreme temperature and wetness and/or humidity. Constant exposure to mechanical hazards. Frequent exposure to physical danger or abuse. Rare exposure to chemical hazards, fire hazards, and communicable diseases.

Protective Equipment Required: Closed toe shoes and safety vest.

Physical Demands
Continuously requires vision, hearing, and talking. Frequently requires standing, fine dexterity, walking, sitting, reaching, handling, pushing/pulling, and twisting. Occasionally requires lifting, carrying, foot controls, bending, and crouching. Light strength demands include exerting up to 20 pounds occasionally, 10 pounds frequently, or negligible amounts constantly AND/OR walking or standing to a significant degree.

Mental Demands
Frequently requires time pressures, frequent change of tasks, irregular schedule/overtime, performing multiple tasks simultaneously, working closely with others as part of a team, and noisy/distracting environment. Occasionally requires emergency situations.

The City of Greenville offers a comprehensive and affordable benefits package designed to provide a variety of choices to best fit the needs of our employees and their families. View more details about these benefits here: City of Greenville Employee Benefits.


The City offers the following health insurance options to eligible employees:

  • Medical
  • Dental
  • Vision
  • Basic Term Life
  • Employee Supplemental Life
  • Spouse Term Life
  • Child Term Life
  • Short Term Disability (STD)
  • Long Term Disability (LTD)
  • Voluntary Benefits (Critical Illness, Accident, Hospital Care, etc.)
All health insurance coverage is effective the first of the month following the employees hire date except for LTD which is effective the 91st day following date of hire.

  • General Leave is earned/accrued biweekly by all regular, full-time and permanent part-time employees as a percentage of normal work hours.
  • The City of Greenville observes 11 paid holidays.
The City is a member of the South Carolina State (SCRS) and Police Officers (PORS) defined benefit Retirement Systems.

  • Employee Recognition & Awards Program (ER&A)
  • Employee Service Awards
  • Longevity Bonus
  • Worker`s Compensation
  • Deferred Compensation
  • Flexible Spending Accounts (FSA)
  • Employee Assistance Program (EAP)

City of Greenville (SC)

206 S. Main St

Greenville, South Carolina, 29601




How To Apply:


Please fill out our Online Application by clicking the Apply button below:


Our office hours are 8:00 am-5:00 pm Monday - Friday.

The City of Greenville will provide reasonable accommodations for otherwise qualified individuals. The City of Greenville does not discriminate on the basis of race, color, national origin, sex, religion, disability status or age in employment or provision of services.


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