SERVICE WRITER - 0321 Salary
$29,307.20 - $41,038.40 Annually
475 Fairforest Way - Greenville, SC
4/9/2021 11:59 PM Eastern
- Brief Description
Brief Description of the Job
Receives repair requests from vehicle operators and creates work orders in Fleet Management Information System (FMIS). Retrieves information from vehicles data plates, determines nature of service utilizing diagnostic equipment, and visually inspects all areas of vehicle (i.e. under hood, beneath vehicle, etc.). Coordinates needed maintenance/repairs with Mechanics. Creates, tracks, and closes invoices and purchase orders (POs) for outside repairs. Provides general administrative support for the division by typing correspondences, memos, reports, meeting minutes, and other written material as assigned.
- Job Duties
Schedule Job Orders & Coordinate Preventive Maintenance (40%): Receive repair requests from vehicle operators and create works order in FMIS. Analyze FMIS for out-of-date work orders, close job orders, and correct job orders as needed. Ensure accuracy when opening work orders, including recording the correct vehicle mileage. Receive completed work order and verify all labor charges and date/time vehicle was returned to service. Record all repair codes and close work order. Match the repair request to the printed work order and file accordingly. Remove and store old work orders as needed. Assist in scheduling repairs and preventative maintenance services including reminding departments of overdue maintenance. Maintain the Vehicle Repair Status calendar by recording vehicle status on the ready line (i.e. out for repair, or waiting on parts). Assist Shop Foreman in dispatching mechanics to road calls.
Coordinate & Schedule Outside Service (25%): Accurately create, track, and close invoices and POs for outside repairs. Coordinate with vendors to verify quality control of repairs. Research repair invoice discrepancies, correct discrepancies once found, and document all corrected discrepancies. Assist vendors with end of the month/year reports to ensure prompt payment of invoices in the correct month/year. Enter requisitions and purchase orders in the FMIS. Track and maintain all warranty issues by coordinating with operators and vendor to make prompt repairs in accordance with the applied warranty. Coordinate and track all vehicle recalls for accurate safe repairs of vehicles in accordance with vendor recall notice. Research, quarterly, the national recall data base for any recalls that would apply to City vehicles.
Provide Administrative Support (25%): Provide general administrative support for the Division by typing correspondences, memos, reports, meeting minutes, and other written material as assigned. Make copies for distribution. Schedule and coordinate meetings, keep daily schedule. Manage departmental files, order office supplies as needed and manage office equipment contracts and service needs. Act as primary customer service representative, answering calls for Fleet Services, and informing division management of the nature of calls and/or requests.
Assess Vehicle Service Needs (10%): Retrieve information from vehicle data plates to enter into FMIS. Analyze fluid leaks (i.e. oil, hydraulic, brake, etc.) to determine type and nature of leak. Determine nature of service utilizing diagnostic equipment and visually inspecting all areas of vehicle (i.e. under hood, beneath vehicle, etc.). Coordinate needed maintenance/repairs with Mechanics.
Perform other duties as assigned.
Formal Education: High school diploma or equivalent is required.
Experience: Over one year of experience in automotive repair.
Driver`s License Required: Class D South Carolina license.
Knowledge, Skills, and Abilities
Knowledge: Work requires a comprehensive practical knowledge of a technical field with use of analytical judgment and decision-making. Must be able to exercise independent thinking and the ability to conceptualize and develop new or improved procedures, techniques or ideas appropriate to the work environment. Work product primarily affects processeses and program/functional areas within the department.
Reading: Intermediate Level: Ability to read papers, periodicals, journals, manuals, and policies.
Math: Intermediate Level: Ability to deal with a system of real numbers; and practical application of fractions, percentages, ratios/proportions and measurement.
Writing: Intermediate Level: Ability to write reports, prepare business letters, summaries, meeting minutes, and emails using proper format, punctuation, spelling, and grammar, using all parts of speech.
Machines, Tools, Equipment, and Work Aids: Printer, copier, and fax, hand tools, calipers, micrometers, two-way radio. Desktop and laptop computers, diagnostic machines, time keeping software, purchasing software, and FMIS software.
Primary Work Location: Office environment and Fleet maintenance shop.
Environmental/Health and Safety Factors: Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work. Daily exposure to noise and vibration, and respiratory hazards. Weekly exposure to wetness and/or humidity. Seasonal exposure to extreme temperatures. Daily exposure to mechanical, chemical, electrical, and fire hazards, and explosives. Monthly exposure to communicable diseases.
Protective Equipment Required: Safety glasses, ear plugs (as needed), and gloves.
Continuously requires fine dexterity, vision, hearing, and talking. Frequently requires sitting, reaching, handling, bending, and twisting. Occasionally requires standing, pushing/pulling, walking, lifting, carrying, kneeling, climbing, foot controls, balancing, and crouching. Light strength demands include exerting 20-50 pounds rarely, or up to 20 pounds occasionally.
Consistently requires time pressures, frequent change of tasks, performing multiple tasks simultaneously, tedious or exacting work, working closely with others as part of a team, and exposure to noisy/distracting environment.Occasionally requires irregular schedule/overtime and contact with emergency situations.
How To Apply:
Please fill out our Online Application by clicking the Apply button below:
Our office hours are 8:00 am-5:00 pm Monday - Friday.
The City of Greenville will provide reasonable accommodations for otherwise qualified individuals. The City of Greenville does not discriminate on the basis of race, color, national origin, sex, religion, disability status or age in employment or provision of services.