PARKING OPERATIONS SPECIALIST - 0221 Salary
$30,368.00 - $44,033.60 Annually
516 Rutherford Street - Greenville, SC
3/5/2021 11:59 PM Eastern
- Brief Description
Receiving regular direction, provides parking operations and facilities oversight by monitoring parking facilities using closed-circuit television (CCTV) and specialized parking software. Exercises limited discretion in the interpretation and application of standard policies, procedures, and rules. Provides customer services to patrons within parking facilities and dispatches personnel to the field as needed to resolve equipment and system problem that may occur. Performs necessary equipment repairs to include gates, ticket dispensers, elevators, fire systems, and pay stations. Collects daily revenues from pay stations, counts and reconcile revenues against reports. Troubleshoots communication issues as necessary and contacts pertinent agencies for support. Prepares money banks for special events, counts and reconciles special event revenues, and prepares related reports for the Office of Management and Budget (OMB).
- Job Duties
Coordinate Parking Operations: Utilizing CCTV, monitors facility entrances and exits to address customer concerns, broken gates, tailgating, driving around gate arms, and for general customer assistance with the pay stations. Prepare documentation and support for instances that involve risk management claims. Monitor facilities for traffic flow, perform elevator checks including emergency phones, walk stairwells, perform random roving of facilities on foot, assist customers and ambassador as needed. Utilize judgement with customers to provide for a positive customer service experience while limiting revenue loss. Prepare documentation for customers that fail to provide adequate payment at the exit and coordinates with the Customer Service Coordinator. Monitor computer systems, services and other communications equipment to address equipment failures for revenue recovery. Prepare daily reports and document incidents throughout shift.
Conduct Repairs and Preventative Maintenance (PM): Perform daily inspections on parking access and revenue control systems equipment to ensure the equipment is fully operational. Perform scheduled PM on payment machines and hotel encoders. Perform basic repairs to gates, ticket dispensers, hotel encoders and pay stations and coordinate more technical repairs to the respective representative. Perform resets of equipment to include fire/burglary panels, security incidents, hotel encoders, pay stations, hotel readers, communications boards, gates, emergency phones, and elevators. Identify and prioritize operational issues and address accordingly. Perform regular testing of systems to ensure maximum utilization.
Perform Administrative Duties: Perform inventories for call center/payment machines and submit documentation to Parking Operations Supervisor. Coordinate downtown events for parking requirements and prepare paperwork for events and cancellations. Ensure funds are properly accounted for and reconciled following established money handling procedures. May serve as Event Lead as determined by supervisor.
Process Funds: Assist with the collection of monies from parking lot payment machines. Inspect bill validators and/or coin hoppers for jams and insure that they are clear of all obstructions. Transport revenues to main office for verification of deposits and secure in money room in preparation for verification. Prepare special event parking bags. Collect, count, and prepare reports for collected revenues from parking special events and payment machines. Ensure all receipts and reports are turned into designated locations or personnel. Monitor pay stations frequently and maintain appropriate money levels.
Perform other duties as assigned.
High school diploma or equivalent.
One year of customer service experience.
Must be able to effectively communicate with a variety of customers and maintain composure in difficult situations as well as be a skilled ambassador for the City.
Call center, parking operations, or surveillance/dispatch experience.
Cash handling or accounting experience.
Associate degree in Business, Public Administration or Accounting.
Driver`s License Requirements
Valid South Carolina Class D Driver`s License.
Knowledge, Skills, and Abilities
Customer service and effective communication techniques for dealing with the public.
Basic principles and practices of parking operations.
Office procedures, and equipment, including computer operations, such as word-processing, spreadsheets and database management.
Record-keeping procedures and practices.
Methods of handling, receipting, and maintaining records of money received.
Record-keeping procedures and practices.
Proper grammar, spelling, and arithmetic in writing reports and communicating with the public.
Communicate basic information to the public in a respectful and knowledgeable manner.
Establish and maintain effective working relationships with co-workers, supervisors, and the general public.
Read, understand, and follow manuals and policies.
Write reports, summaries, and emails using proper format, punctuation, spelling, and grammar, using all parts of speech.
Accurately make change, process, and account for monies and receipts by making basic mathematical calculations.
Problem solve basic customer or equipment issues that may arise and make sound independent decisions within scope of authority.
Use hand tools and electric tools to make basic facility and/or equipment repairs.
Drive vehicles between facilities.
Work in inclement weather conditions including cold rain, wind, heat, snow, sleet, etc.
Utilize specialized software and systems to include gates, spitters, elevators, pay stations, fire/burglary panels, hotel encoders, smoke detectors, card readers, communication boards, bill and coin counter, parking access and revenue control system, camera control center, citation system, work management software, and other remote access software.
Operate general office equipment to include scanner, printer, copier, smart phone, telephone, and computer with Microsoft Office Suite.
Primary Work Location: Office environment, vehicle, and outdoors (Parking garages/facilities).
Protective Equipment Required: Safety vests and wands.
Environmental/Health and Safety Factors: Occasional exposure to unpleasant environmental situations, conditions and/or hazards and occasional outside work during inclement weather conditions. Daily exposure to extreme temperatures, wetness and/or humidity, respiratory hazards, noise and vibration. Monthly exposure to physical hazards from intoxicated/abusive persons; mechanical hazards from gate equipment; chemical hazards from gas and exhaust fumes and occasional cleaning agents; electrical hazards from gate equipment and elevators; and communicable diseases due to working closely with the public.
Physical Demands: Constantly requires hearing, vision, talking, fine dexterity, and sitting. Frequently requires handling/grasping. Occasionally requires carrying, lifting, reaching, twisting, bending, crouching/stooping, standing, walking/running, and foot controls. Light strength demands include frequently exerting up to 20 pounds.
Mental Demands: Constantly requires time pressures, frequent change of tasks, and performing multiple tasks simultaneously in operation of multiple phone lines and quickly assisting people in existing garages; and noisy/distracting environment from phones and car noises. Frequently requires tedious or exacting work in the preparation and counting of pay machines and special event monies and filling out associated accounting spreadsheets; and working closely with others as part of a team. Occasionally requires irregular schedule or overtime.
How To Apply:
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Our office hours are 8:00 am-5:00 pm Monday - Friday.
The City of Greenville will provide reasonable accommodations for otherwise qualified individuals. The City of Greenville does not discriminate on the basis of race, color, national origin, sex, religion, disability status or age in employment or provision of services.