PARKING ENFORCEMENT OFFICER - 0221 Salary
$32,177.60 - $46,654.40 Annually
516 Rutherford Street - Greenville, SC
3/5/2021 11:59 PM Eastern
- Brief Description
This position works Tuesday through Saturday, 2:00 PM - 10:30 PM, and is off on Sundays and Mondays.
Brief Description of the Job
Enforces and maintains parking rules and regulations, provides traffic control, and assists motorists and citizens. Enforces City parking ordinances by chalking each car on the street, documenting time, issuing tickets, and providing documentation of all violations. When necessary, responds to subpoenas and testifies in court on violations. Responsible for maintaining vehicles in good running and cosmetic condition. Assists in traffic control by providing motorist direction as necessary. Assists stranded motorists by helping notify emergency personnel of disabled vehicles. Communicates with citizens, in person as needed, to determine the nature of their issue or complaint and routes them to the appropriate employee or department. Distributes information to visitors, including maps, brochures and general information.
- Job Duties
Enforce City of Greenville Parking Ordinances (70%): Traverse assigned zones by vehicle (on foot when necessary) to monitor parking and identify violations. Input data for all parked vehicles into a mobile phone based enforcement application. Input tags of vehicles in timed parking spaces to monitor parked time duration and accurately calculate elapsed time. Issue citations for vehicles in violation of parking ordinances. Cover additional zones during personnel shortages or absences. Use enforcement zone maps and block numbers daily to navigate and document incidences and violations. Report software issues beyond troubleshooting to supervisor immediately for resolution.
Report Miscellaneous Violations & Emergency Situations and Provide Emergency Support (10%): Patrol zones and report any other vehicle, road, navigation, or parking related items to include graffiti and abandoned vehicles requiring attention to appropriate authority. Notify Greenville Cares and supervisors on items needing attention throughout the day. Visually scan each vehicle for animals, children or otherwise distressed persons and contact emergency personnel or animal control. Pick up trash and be alert for grease, oil, or other spills that may create a hazard.
Provide Customer Service (10%): Demonstrate an ambassador approach while interacting with citizens. Assist citizens with parking issues and make recommendations for alternative parking. Provide directions to area locations and regional destinations. Assist citizens with doors, packages, photographs, emergency telephone calls, and lost vehicles. Hand out maps and pamphlets. Maintain visibility to public and be readily accessible for general questions. During tense situations, work to deescalate the issue and notify supervisor as necessary to address customer concerns.
Immobilize Vehicles Requiring Boot (5%): Utilize software to identify vehicles with outstanding boot orders. Contact Administrative Office for verification once vehicles requiring a boot are identified. Apply boot and complete corresponding paperwork. Print secondary ticket and photograph boot violation. Once complete, notify Administrative Office again to confirm application. Remove boots as appropriate once the Administrative office confirms that boot removal is required.
Identify Accessible Parking Violations (5%): Visually inspect vehicles parked in designated spaces for persons with disabilities for valid parking credentials. Issue warnings or citations for vehicles in violation. Photograph vehicle in violation along with corresponding signage and maintain, store, and print photographs as necessary for court. Appear on scheduled court date and testify in open court before magistrate.
Perform other duties as assigned.
Formal Education: High school diploma or equivalent.
Experience: One year up to and including two years of experience in parking enforcement, law enforcement, customer service, or related field is required.
Driver`s License Required: Class D South Carolina license.
Knowledge, Skills, and Abilities
Knowledge: Work requires a comprehensive practical knowledge of a technical field with use of analytical judgment and decision-making. Must be able to exercise independent thinking and the ability to conceptualize and develop new or improved procedures, techniques or ideas appropriate to the work environment. Work product primarily affects unit processes.
Reading: Intermediate Level: Ability to read papers, periodicals, journals, manuals, and policies.
Math: Intermediate Level: Ability to deal with a system of real numbers; and practical application of fractions, percentages, ratios/proportions and measurement.
Writing: Intermediate Level: Ability to write reports, prepare business letters, summaries, meeting minutes, and emails using proper format, punctuation, spelling, and grammar, using all parts of speech.
Machines, Tools, Equipment, and Work Aids: Motor vehicle, tickets, envelopes, handheld communication devices, booting equipment, and maps. Smartphone with enforcement app, printer, desktop computer, and copy machine.
Primary Work Location: Vehicle and outdoors.
Environmental/Health and Safety Factors: Frequent exposure to unpleasant environmental conditions and/or hazards. Majority of work performed outside or with exposure to risk. Daily exposure to physical hazards. Weekly exposure to respiratory hazards. Monthly exposure to noise and vibration. Seasonal exposure to extreme temperature and wetness and/or humidity. Frequent exposure to mechanical hazards.
Protective Equipment Required: Traffic vest and safety glasses.
Continuously requires fine dexterity, carrying, vision, foot controls, hearing, and twisting. Frequently requires standing, walking, sitting, reaching, handling, and talking. Occasionally requires lifting, pushing/pulling, and bending. Medium strength demands include exerting 10-25 pounds frequently or up to 10 pounds constantly.
Frequently requires time pressures, performing multiple tasks simultaneously, working closely with others as part of a team, tedious or exacting work, and noisy/distracting environment. Occasionally requires frequent change of tasks.
How To Apply:
Please fill out our Online Application by clicking the Apply button below:
Our office hours are 8:00 am-5:00 pm Monday - Friday.
The City of Greenville will provide reasonable accommodations for otherwise qualified individuals. The City of Greenville does not discriminate on the basis of race, color, national origin, sex, religion, disability status or age in employment or provision of services.