Department of Veterans Affairs Medical Center
Welcome
Our goal is to provide excellence in patient care, veterans' benefits and customer satisfaction. We have reformed our department internally and are striving for high quality, prompt and seamless service to veterans. Our department's employees continue to offer their dedication and commitment to help veterans get the services they have earned. Our nation's veterans deserve no less.
Our Nation's Veterans
Of the 25 million veterans currently alive, nearly three of every four served during a war or an official period of hostility. About a quarter of the nation's population -- approximately 70 million people -- are potentially eligible for VA benefits and services because they are veterans, family members or survivors of veterans.
VA Mission Statement
To fulfill President Lincoln’s promise – “To care for him who shall have borne the battle, and for his widow, and his orphan” – by serving and honoring the men and women who are America’s veterans.
VA Vision
To provide veterans the world-class benefits and services they have earned – and to do so by adhering to the highest standards of compassion, commitment, excellence, professionalism, integrity, accountability, and stewardship.
VA Core Values
Compassion – We will treat all veterans and their families with the utmost dignity and compassion. We will provide services in a caring manner, with a sympathetic consciousness of others’ distress together with a desire to alleviate it.
Commitment– Veterans have earned our gratitude and respect. Their health care, benefits, and memorial service needs to drive our actions
Excellence – We strive to exceed the expectations of veterans and their families. We strive to perform at the highest level of competence and take pride in our accomplishments.
Professionalism– Our success depends on maintaining a highly-skilled, diverse, and compassionate workforce. We foster a culture that values equal opportunity, innovation, and accountability.
Integrity– We recognize the importance of accurate information. We practice open, truthful, and timely communication with veterans, employees, and external stakeholders. By carefully listening and responding to their concerns, we seek continuous improvement in our programs and services.
Accountability– We will perform in a manner at all times that makes us accountable, responsible, and answerable to veterans and their families, our leaders and other employees as well as external stakeholders.
Stewardship– We will ensure responsible stewardship of the human, financial, and natural resources as well as data and information entrusted to us. We will improve performance through the use of innovative technologies, evidence-based medical practices, and sound business principles.
Strategic and Enabling Goals
Goal 1 – Restore the capability of veterans with disabilities to the greatest extent possible, and improve the quality of their lives and that of their families.
Goal 2 – Ensure a smooth transition for veterans from active military service to civilian life.
Goal 3 – Honor and serve veterans in life, and memorialize them in death for their sacrifices on behalf of the Nation.
Goal 4 – Contribute to the public health, emergency management, socioeconomic well-being, and history of the Nation.
Enabling Goal – Deliver world-class service to veterans and their families through effective communication and management of people, technology, business processes, and financial resources.
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